IT Support Specialist

1 month ago
Full-time
Junior
Customer and Technical Support
N-Power Medicine

N-Power Medicine

N-Power Medicine accelerates drug development by creating a research-ready network that integrates standard of care patients and diverse populations into clinical trials, facilitating informed decision-making for phase II to phase III studies in oncology.

Biotechnology
11-50
Founded 2021

Description

  • Manage corporate IT systems and support the company’s internal computing infrastructure.
  • Provide Tier 1 and Tier 2 troubleshooting for hardware and software issues in a remote environment.
  • Manage internal applications used across the organization.
  • Patch laptops using the Iru MDM solution to maintain compliance and performance.
  • Use Jira to track, prioritize, and resolve support tickets for staff.
  • Ensure data security by enforcing MFA and SSO.
  • Support audio and video issues using Zoom.
  • Maintain inventory stock and related IT assets.
  • Assist with onboarding and offboarding activities.
  • Collaborate with key stakeholders and handle additional IT duties as needed.

Requirements

  • 3+ years of hands-on experience in IT is required.
  • Proven experience as an IT support specialist in a fast-paced environment.
  • Strong knowledge of computer hardware and software systems.
  • Expert-level experience with iOS and macOS Apple devices; Microsoft Windows knowledge is a plus.
  • Experience with Google Workspace Enterprise Plus.
  • Experience with Atlassian products such as Confluence and Jira.
  • Experience with security tools and platforms such as Iru, Cisco Umbrella, Cortex Cloud, VPN, and Okta SSO is a plus.
  • Experience with technology rollouts.
  • Understanding of HIPAA regulations and policies governing PHI and PII is preferred.
  • Excellent verbal and written communication skills; ability to manage competing priorities, with attention to detail and responsiveness.

Benefits

  • Hourly pay range of $26.77 to $35.63.
  • Equity granted at hire.
  • Discretionary annual bonus based on company performance.
  • Company benefits available at 30+ hours per week.
  • Balanced and flexible work environment.
  • Competitive industry benefits.
  • 401(k) plan.
  • Remote position within the United States.

Interested in this position?

Apply directly on the company website

Apply Now

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