RemoteLeaf Logo
Log in Sign up

Junior IT Support Engineer

1 month ago
Luxembourg
Full-time
Junior
Technical Support Engineer
DevOps and Infrastructure
AWS Confluence JIRA Linux
Apply Now
European Dynamics

European Dynamics

EUROPEAN DYNAMICS is a leading European company specializing in ICT technologies and software products for e-government services.

IT Services
251-1K
Founded 1993
View All Jobs 69

Description

  • Handle Service Desk calls and support end users with incident resolution.
  • Create, manage, and automate tickets in ServiceNow.
  • Automate ticket creation and workflow management to improve service delivery.
  • Handle incoming calls and task management through ServiceNow.
  • Produce reporting activities related to service delivery.
  • Create documentation, SOPs, and user manuals for support processes.

Requirements

  • University degree in IT or a relevant discipline.
  • Minimum 2 years of relevant IT work experience.
  • Excellent experience with IT user support.
  • Excellent experience with ServiceNow, including opening, forwarding, and resolving tickets.
  • Excellent experience with Confluence and Jira.
  • Experience with service delivery activities and reporting.
  • Excellent experience creating support documentation, SOPs, and user manuals.
  • Experience with backup and restore and system administration in Linux/Windows.
  • Good knowledge of cloud environments and deployments, preferably AWS (asset).
  • Experience with task automation and DevOps (asset).
  • Excellent command of English.

Benefits

  • Competitive remuneration based on qualifications and experience.
  • Option for contract basis or a full benefits package.
  • Opportunity to work in a dynamic, multicultural international environment.
  • Career growth opportunities in a large international technology company.
  • Equal employment opportunity commitment.
  • Confidential handling of all applications.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

OPSWAT

Joint Professional Services - Technical Support Engineer in Australia

OPSWAT 251-1K Internet Software & Services

OPSWAT is seeking a mid-to-senior Joint Professional Services and Technical Support Engineer to support Australian customers by resolving technical issues, implementing cybersecurity solutions, and strengthening customer outcomes.

Australia Full-time Senior Implementation Engineer Technical Support Engineer
Ansible AWS Bash CI/CD Cisco Cybersecurity Docker ELK Stack GCP Juniper Kubernetes Linux MongoDB MySQL Network Security PowerShell Prometheus Python Terraform Windows Server Zipkin
12 minutes ago
Very Good Security

Technical Support Engineer

Very Good Security 51-250 Internet Software & Services

VGS is hiring a senior Support professional to provide hands-on technical troubleshooting, customer integration support, and operational decision-making for its payment tokenization platform during Pacific Time business hours.

United States Canada Full-time Senior Technical Support Engineer
$80k-$110k
DNS Go HTTP Java Postman Python REST API TCP/IP
27 minutes ago
Alpaca

Production Support Engineer

Alpaca 51-250 Capital Markets

Alpaca is hiring a Technical Escalation Engineer to support enterprise customers across APAC, resolve complex issues involving its financial APIs and distributed infrastructure, and improve the scalability of its support operations.

Asia Oceania Full-time Mid Level Technical Support Engineer
Go Grafana Kafka Kubernetes Microservices PostgreSQL RabbitMQ SQL
1 hour, 27 minutes ago
ClickView

Ed-Tech Technical Support Specialist

ClickView 51-250 Diversified Consumer Services

ClickView is seeking a Technical Support Specialist to support US and UK education customers with product troubleshooting, technical onboarding, and SSO implementations for ClickView and Streamable Learning.

United States Full-time Mid Level Technical Support Engineer
Salesforce SAML
1 hour, 27 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers