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Junior IT Support Engineer

1 month, 3 weeks ago
Luxembourg
Full-time
Junior
Technical Support Engineer
DevOps and Infrastructure
AWS Confluence JIRA Linux
Apply Now
European Dynamics

European Dynamics

EUROPEAN DYNAMICS is a leading European company specializing in ICT technologies and software products for e-government services.

IT Services
251-1K
Founded 1993
View All Jobs 67

Description

  • Handle Service Desk calls and support end users with incident resolution.
  • Create, manage, and automate tickets in ServiceNow.
  • Automate ticket creation and workflow management to improve service delivery.
  • Handle incoming calls and task management through ServiceNow.
  • Produce reporting activities related to service delivery.
  • Create documentation, SOPs, and user manuals for support processes.

Requirements

  • University degree in IT or a relevant discipline.
  • Minimum 2 years of relevant IT work experience.
  • Excellent experience with IT user support.
  • Excellent experience with ServiceNow, including opening, forwarding, and resolving tickets.
  • Excellent experience with Confluence and Jira.
  • Experience with service delivery activities and reporting.
  • Excellent experience creating support documentation, SOPs, and user manuals.
  • Experience with backup and restore and system administration in Linux/Windows.
  • Good knowledge of cloud environments and deployments, preferably AWS (asset).
  • Experience with task automation and DevOps (asset).
  • Excellent command of English.

Benefits

  • Competitive remuneration based on qualifications and experience.
  • Option for contract basis or a full benefits package.
  • Opportunity to work in a dynamic, multicultural international environment.
  • Career growth opportunities in a large international technology company.
  • Equal employment opportunity commitment.
  • Confidential handling of all applications.

Interested in this position?

Apply directly on the company website

Apply Now

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