Middle Support Engineer

10 hours, 23 minutes ago
Full-time
Mid Level
DevOps and Infrastructure
N-iX

N-iX

N-iX is a global software development company that helps organizations achieve lasting business value through advanced technology solutions, serving various sectors with expertise in cloud, data analytics, and IoT.

Internet Software & Services
1001-5000
Founded 2002

Description

  • Manage customer requests and correct data issues affecting individual customers.
  • Handle P1, P2, and P3 incidents and customer complaints, including root-cause analysis.
  • Identify recurring problems and recommend system improvements.
  • Create and track bugs and tasks in Jira.
  • Review, maintain, and improve alerting and monitoring processes.
  • Prepare post-incident reports and scripts to resolve affected data issues.
  • Create and update technical and business-flow documentation.
  • Collaborate with technical and business teams on support issues.
  • Perform data-quality checks and resolve inconsistencies or discrepancies.
  • Resolve customer tickets within a maximum of two business days and improve investigation speed.

Requirements

  • 2+ years of experience in incident management or customer support.
  • Strong experience writing complex SQL queries.
  • Experience reading logs and conducting root-cause analysis using AppInsights and Kusto Query Language.
  • Good written and spoken English.
  • Experience with MS CRM or MS CRM Web Service (preferred).
  • Experience with Git or Azure DevOps (preferred).
  • Knowledge of ITIL and IIS (preferred).
  • Experience with Azure services, including Logic Apps, Functions, Service Fabric, API Apps, AKS, or Redis (preferred).
  • Basic scripting or programming skills in PowerShell, Python, or C# for troubleshooting and automation (preferred).

Benefits

  • Flexible work format: remote, office-based, or hybrid.
  • Competitive salary and compensation package.
  • Personalized career-growth opportunities.
  • Professional development through mentorship, tech talks, training, and centers of excellence.
  • Active technical communities and knowledge-sharing opportunities.
  • Education reimbursement.
  • Corporate events, team building, and anniversary gifts.
  • Additional location-specific benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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