RemoteLeaf Logo
Log in Sign up

Junior Technical Support Engineer

9 hours, 36 minutes ago
Canada
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
TCP/IP
Apply Now
Everbridge

Everbridge

Everbridge provides a comprehensive software platform that automates and enhances organizations' responses to critical events, ensuring the safety of individuals and the continuity of business operations during emergencies such as natural disasters, cy...

Internet Software & Services
1001-5000
Founded 2002
View All Jobs 5

Description

  • Respond to customer support requests through tickets, phone calls, and other channels.
  • Manage assigned tickets from initial investigation through resolution or documented escalation.
  • Gather issue details, assess customer impact, and identify potential causes.
  • Troubleshoot and reproduce application, configuration, browser, network, and environment issues using logs, tools, documentation, and test environments.
  • Communicate troubleshooting steps, findings, recommendations, and resolutions to technical and non-technical customers.
  • Maintain accurate ticket records, including communications, investigation steps, findings, and resolutions.
  • Prioritize multiple support requests based on urgency, severity, and customer impact.
  • Escalate complex issues with clear findings and supporting documentation.
  • Collaborate with Support peers, Engineering, and internal teams to resolve customer issues.
  • Contribute reusable solutions to the support knowledge base and participate in queue, phone, and on-call coverage.

Requirements

  • 0–2 years of experience in technical support, help desk, customer-facing technology, or a related role.
  • Bachelor’s degree in a related field or an equivalent combination of education, technical training, and practical experience.
  • Experience providing customer service or technical assistance in a professional setting.
  • Experience with SaaS products, web applications, or enterprise software.
  • Exposure to APIs, single sign-on (SSO), networking, and application troubleshooting.
  • Clear written and verbal communication skills for technical and non-technical audiences.
  • Methodical troubleshooting, analytical, prioritization, and multitasking abilities.
  • Foundational knowledge of PC operating systems, desktop troubleshooting, web applications, and browser troubleshooting.
  • Basic understanding of TCP/IP, network components, SaaS, cloud-hosted, and on-premises environments.
  • Familiarity with application logs, APIs, integrations, authentication, and SSO; willingness to learn new technologies.

Benefits

  • Remote/home-based position available anywhere in Canada.
  • On-call rotation with occasional after-hours or weekend support coverage for critical incidents and high-impact events.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

RFA

Service Desk Engineer

RFA 501-1000 IT Services

RFA is seeking a Service Desk Engineer to deliver first- and second-level technical support for its global managed-services clients across endpoint, cloud, security, and collaboration environments.

Philippines Junior Technical Support Engineer
Android AWS Azure Cybersecurity iOS macOS PowerShell Python
9 hours, 6 minutes ago
N-iX

Middle Support Engineer

N-iX 1001-5000 Internet Software & Services

N-iX is seeking a Middle Support Engineer to support a major European mobile operator by resolving customer incidents, improving monitoring, and maintaining service quality.

Ukraine Full-time Mid Level Technical Support Engineer
Azure C# Git JIRA PowerShell Python Redis SQL
9 hours, 36 minutes ago
N-iX

Senior Open Text xECM Consultant (Part-time, 50 hours per month)

N-iX 1001-5000 Internet Software & Services

Join a Polish convenience retail company as a part-time Senior OpenText xECM Consultant, supporting the stability, performance, and ongoing maintenance of its OpenText ECM and SAP-integrated environment for approximately 50 hours per month.

Spain Part-time Senior Technical Support Engineer
ERP JIRA REST API SAP SQL
1 day, 6 hours ago
N-iX

Senior Open Text xECM Consultant (Part-time, 50 hours per month)

N-iX 1001-5000 Internet Software & Services

As a part-time Senior OpenText xECM Consultant, support a Polish convenience retail company’s OpenText ECM environment by maintaining platform stability, resolving incidents, and supporting SAP-integrated systems.

Romania Part-time Senior Technical Support Engineer
ERP JIRA REST API SAP SQL
1 day, 6 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers