Manager, Business Operations

1 month ago
Full-time
Senior
Project and Program Management
Mural Health

Mural Health

Mural Health offers a clinical trial participant management platform that prioritizes patient and caregiver experiences to enhance enrollment and retention in trials while alleviating administrative challenges for research sites.

Internet Software & Services
11-50
Founded 2022
$8M raised

Description

  • Lead and coordinate high-priority cross-functional initiatives from scoping through execution across Clinical, Sales, Engineering, Product, and Finance.
  • Serve as the project lead for COO-sponsored initiatives and translate strategy into clear workplans, milestones, ownership, and accountability.
  • Build and improve project management standards and tooling that can scale across the organization.
  • Document, analyze, and redesign end-to-end business processes to remove bottlenecks and operational friction.
  • Partner with team leads to improve handoffs, workflows, SOPs, and decision frameworks.
  • Identify and drive automation for manual, repetitive workflows using tools such as Zapier, Make, or native integrations.
  • Evaluate and implement operational tooling and own build-vs-buy decisions for internal systems.
  • Own the integrity of operational and business data, including definitions, discrepancy resolution, and single-source-of-truth alignment.
  • Build and maintain executive and team dashboards and track company-wide KPIs with functional leads.
  • Own and continuously improve the company’s operating cadence, including All Hands, leadership meetings, OKR cycles, and quarterly business reviews.
  • Manage vendor relationships, including negotiations, onboarding, performance reviews, renewals, and RFP processes.
  • Support international business operations, including entity setup, compliance coordination, and cross-border workflow design.

Requirements

  • 5–8 years of experience in business operations, strategy & operations, management consulting, or a Chief of Staff role.
  • Experience at a high-growth startup or health tech company is strongly preferred.
  • Exceptional project management skills with the ability to run multiple complex initiatives simultaneously.
  • Strong analytical skills with experience using spreadsheets, BI tools such as Looker, Tableau, or Power BI, and data pipelines.
  • Experience with automation tools such as Zapier, Make, or workflow automation within CRMs/ERPs.
  • Proven ability to influence without authority and build trust across teams.
  • Excellent written and verbal communication skills with the ability to distill complexity for executive and non-technical audiences.
  • Comfort operating in ambiguity and creating structure where none exists.
  • Experience with international operations, multi-entity environments, or cross-border compliance is a strong plus.
  • Familiarity with the health tech, digital health, or broader healthcare landscape is a plus.
  • Experience with OKR frameworks and facilitating company-wide planning cycles is preferred.
  • Background in process improvement methodologies such as Lean or Six Sigma is a plus.
  • Prior experience managing or coaching junior operations staff is a plus.
  • Familiarity with HIPAA, SOC 2, or other health tech compliance frameworks is a plus.
  • Remote US role with Eastern Time zone preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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