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Senior Operations Manager

23 minutes ago
Anywhere
Full-time
Senior
Operations Manager
Operations
Agile Asana Cybersecurity JIRA Kanban Monday.com Scrum
Apply Now
Contact Government Services

Contact Government Services

Contact Government Services specializes in optimizing human, technical, and financial resources to enhance government operations by providing customized, sustainable solutions through a collaborative approach with technologists, consultants, and projec...

Professional Services
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Description

  • Lead day-to-day operational oversight of information technology and data systems workflows from intake through final delivery.
  • Manage and coordinate a team of approximately 30 professionals across multiple operational functions.
  • Oversee client communications, status reporting, escalations, and delivery coordination.
  • Ensure intake processes, workflow tracking, and operational handoffs run efficiently and consistently.
  • Develop and maintain operational dashboards, metrics, KPIs, and reporting for executive visibility.
  • Identify workflow bottlenecks and implement process improvements to increase efficiency and service quality.
  • Coordinate cross-functional teams to ensure deadlines, deliverables, and client expectations are met.
  • Establish and maintain operational standards, documentation, and best practices.
  • Support staffing coordination, workload balancing, prioritization, and resource planning.
  • Facilitate internal meetings, operational reviews, and stakeholder updates.

Requirements

  • Bachelor’s degree in information technology, business, operations management, project management, or a related field.
  • 8–10 years of experience in operations management, program management, service delivery management, technical operations, or similar leadership roles.
  • Experience leading cross-functional operational or technical teams.
  • Strong organizational leadership and process management skills.
  • Experience managing workflows, intake processes, escalations, and delivery coordination.
  • Strong client-facing communication and stakeholder management abilities.
  • Experience developing dashboards, operational metrics, KPIs, or reporting processes.
  • Demonstrated ability to manage competing priorities in a fast-paced environment.
  • Strong problem-solving and operational decision-making skills.
  • Preferred experience in managed services, SaaS operations, enterprise technology operations, cybersecurity operations, consulting, or IT service delivery environments.
  • Preferred experience in large operational support organizations or enterprise delivery teams.
  • Familiarity with Agile, Kanban, or operational workflow management methodologies is preferred.
  • Experience with project management and collaboration platforms such as Jira, ServiceNow, Monday.com, or Asana is preferred.
  • Experience managing operational reporting and executive-level communications is preferred.
  • Nice to have: exposure to eDiscovery, legal operations, document review operations, or related technology environments.
  • Nice to have: familiarity with Relativity or legal technology ecosystems.
  • Nice to have: PMP, ITIL, Scrum, Agile, or similar certifications.

Benefits

  • $170,000 - $210,000 per year.
  • Health, dental, and vision insurance.
  • Life insurance.
  • 401(k) plan.
  • Flexible Spending Account for health, dependent care, and commuter expenses.
  • Paid time off.
  • Observance of state and federal holidays.

Interested in this position?

Apply directly on the company website

Apply Now

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