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Senior Technical Support Engineer - Spanish

21 minutes ago
Pakistan
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
JIRA Python SQL
Apply Now
Motive

Motive

Motive (ex KeepTruckin) provides AI dashcams, ELD compliance, GPS tracking, and fleet management solutions to over 120,000 businesses in the physical economy, enhancing safety, productivity, and profitability.

Road & Rail
1K-5K
Founded 2011
$567M raised
View All Jobs 21

Description

  • Manage, track, diagnose, troubleshoot, and identify root causes for customer support issues.
  • Resolve support issues related to Motive's products.
  • Investigate errors and bugs using available data and tools, and report issues to Technical Lead/Engineering through Jira.
  • Assess the impact and prevalence of issues by analyzing data to determine root cause.
  • Use engineering-developed tools to modify erroneous user or driver data to resolve support issues.
  • Provide constructive feedback and technical guidance to Tier 1 agents.
  • Build trusting customer relationships through phone, chat, and email communication.
  • Train, educate, and assist other employees within Support and across the company as needed.
  • Identify and alert stakeholders about larger issues and trends before escalation.

Requirements

  • Fluent in speaking Spanish and English (US).
  • Strong written communication skills in both Spanish and English.
  • 2-3 years of experience in customer support, technical support, or software development, preferably in customer-facing roles.
  • Familiarity with the software development process and tools for a SaaS-based product.
  • Technical knowledge and troubleshooting skills with a willingness to learn and excel.
  • Ability to perform in-depth root cause analysis.
  • Basic knowledge of SQL and Python is a plus.
  • Must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations.

Interested in this position?

Apply directly on the company website

Apply Now

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