Implementation Specialist - Spanish

6 hours, 32 minutes ago
Full-time
Junior
Project and Program Management
Motive

Motive

Motive (ex KeepTruckin) provides AI dashcams, ELD compliance, GPS tracking, and fleet management solutions to over 120,000 businesses in the physical economy, enhancing safety, productivity, and profitability.

Road & Rail
1K-5K
Founded 2011
$567M raised

Description

  • Serve as the primary point of contact for new SMB customers during their implementation phase.
  • Guide customers through initial hardware and software setup and system training.
  • Monitor customer progress and activity to support timely activation and product adoption.
  • Collaborate with support, engineering, sales, and product management to resolve complex issues and improve the customer experience.
  • Handle a high volume of phone conversations and email inquiries.
  • Build customer loyalty by delivering exceptional service and support.
  • Educate customers on the value of Motive’s products during onboarding.

Requirements

  • 2+ years of prior experience in a customer-facing role, such as sales or support.
  • Proficiency with Salesforce and using data to inform engagement plans.
  • Clear understanding of what success looks like for customers and for Motive.
  • Strong listening and problem-solving skills.
  • Excellent written, verbal, and presentation communication skills.
  • Proven ability to manage multiple responsibilities with high attention to detail and professionalism.
  • Ability to build and maintain relationships with clients and key personnel.
  • Background in project management, account management, business planning, and analytical work.
  • Documentation, data analysis, reporting, and SQL experience are a plus.
  • Must have 12 months with Motive and 6 months in the current role, be a permanent employee, and have no active warnings or performance improvement plan.

Interested in this position?

Apply directly on the company website

Apply Now

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