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Customer Solutions Specialist

3 weeks ago
United States
Full-time
Senior
Implementation Engineer
Project and Program Management
Salesforce Apex
Apply Now
EarnIn

EarnIn

EarnIn is a fintech company revolutionizing access to earned wages, providing up to $750 per pay period with no fees, empowering users to manage their finances on the go.

Professional Services
51-250
Founded 2012
$190M raised
View All Jobs 4

Description

  • Lead full-cycle implementations for new payroll bureau clients from kickoff through go-live.
  • Configure the EarnIn Payroll platform to match each bureau’s business rules, workflows, and requirements.
  • Manage payroll data migration, including extracting, mapping, validating, and importing legacy data.
  • Deliver training programs and documentation for bureau administrators and end users.
  • Provide consulting on payroll configuration best practices, compliance considerations, and system optimization.
  • Own project plans, timelines, status communication, scope, risks, and issue resolution.
  • Serve as the primary point of contact for assigned implementations.
  • Partner with Customer Experience and Product teams to resolve configuration gaps and product issues.
  • Conduct post-go-live support and health checks to support handoff to the Support team.
  • Maintain detailed implementation documentation and contribute to onboarding and customer operations processes.

Requirements

  • 5+ years of experience in the payroll or HCM industry with hands-on system implementation, configuration, or consulting.
  • Proven experience managing full-cycle software implementations, ideally for B2B/SaaS platforms.
  • Strong understanding of payroll processes, tax compliance, and payroll data structures such as earnings, deductions, and garnishments.
  • Experience with payroll data migration, including data mapping and validation.
  • Excellent project management skills with the ability to manage multiple concurrent implementations.
  • Highly detail-oriented with strong analytical and problem-solving skills.
  • Excellent written and verbal communication skills, including experience presenting to and training external stakeholders.
  • Ability to work cross-functionally with Product, Engineering, and Customer Success teams.
  • Payroll or HR certification, or an equivalent professional credential, preferred.
  • Experience with payroll bureau, PEO, or multi-client payroll service business models preferred.
  • Experience with Millenium, PayEntry, Proliant, iSolved, Asure, Apex, or Execupay preferred.

Benefits

  • Remote position.
  • US base salary range of $86,000-$106,000.
  • Equity.
  • Benefits package.

Interested in this position?

Apply directly on the company website

Apply Now

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