Partner Success Implementation Engineer

3 hours, 36 minutes ago
Full-time
Mid Level
Customer and Technical Support
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960

Description

  • Provide technical guidance, troubleshooting, and product support to partner customers after readiness.
  • Advocate for product enhancements by escalating partner needs and coordinating with internal teams.
  • Deliver hands-on implementation support for new partner customers, including configuration, integrations, deployment, and onboarding.
  • Help partners adopt best practices for setup, customization, and long-term scalability.
  • Support the transition from implementation into steady-state support.
  • Serve as a technical liaison between Partner Success Managers, TAM teams, and partner-facing stakeholders.
  • Communicate technical updates, product changes, and partner insights across teams.
  • Share best practices and technical lessons learned across partner accounts.
  • Contribute to documentation, training materials, and enablement content.
  • Participate in internal knowledge-sharing to strengthen the broader Partner Success organization.

Requirements

  • 3-5 years of experience in implementation engineering, solutions engineering, technical support, or a related customer-facing technical role.
  • Strong troubleshooting skills with the ability to diagnose complex technical issues.
  • Experience with system integrations, APIs, configuration, or deployment workflows.
  • Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders.
  • Ability to travel up to 20% regionally, with some international travel as needed.
  • Experience partnering with channel or reseller organizations (preferred).
  • Experience in a global technology or SaaS organization (preferred).
  • Deep knowledge of global partner ecosystems or channel/alliances strategy (preferred).

Interested in this position?

Apply directly on the company website

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