Director, Account Management & Customer Success - Canada

2 weeks ago
Full-time
Lead
Customer and Technical Support
Motive

Motive

Motive (ex KeepTruckin) provides AI dashcams, ELD compliance, GPS tracking, and fleet management solutions to over 120,000 businesses in the physical economy, enhancing safety, productivity, and profitability.

Road & Rail
1K-5K
Founded 2011
$567M raised

Description

  • Lead a geographically distributed enterprise and strategic account management organization focused on prospecting, account planning, pipeline generation, and revenue targets in existing customers.
  • Oversee full account ownership across retention, renewals, expansion opportunities, and closing deals within complex enterprise accounts.
  • Develop strategies for demonstrating business value realization and building executive relationships across the account base.
  • Monitor customer health, identify risk and expansion opportunities, and drive long-term customer partnerships.
  • Recruit, hire, coach, and develop enterprise account management and customer success talent.
  • Partner with Sales Operations, Product, Customer Support, and Implementation to improve the customer lifecycle and support expansion efforts.
  • Bring customer insights back to internal teams to influence product development and strengthen the value proposition.
  • Track sales metrics, pipeline generation, and renewal forecasting to improve net revenue retention and team performance.
  • Serve as a senior escalation point and executive sponsor for strategic accounts, including major renewals and complex issue resolution.
  • Develop scalable sales processes, account planning models, and operational playbooks to support growth and revenue targets.

Requirements

  • 10+ years of experience in SaaS sales, enterprise sales leadership, or revenue-focused account leadership.
  • 4+ years managing enterprise-focused sellers, account managers, or customer success managers.
  • Demonstrated success owning, retaining, and expanding revenue within complex customer segments.
  • Strong operational acumen with experience using Salesforce, sales analytics dashboards, and revenue forecasting metrics.
  • Experience building scalable account management programs that drive retention, renewal, and account expansion.
  • Excellent communication skills and the ability to influence stakeholders across multiple functions.
  • Proven ability to build and scale quota-carrying teams in fast-growing SaaS environments.
  • Location: Toronto, Canada.
  • Compensation may be influenced by education, work experience, and certifications.
  • Must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations.

Benefits

  • On-target earnings of $243,000 to $365,000 CAD.
  • Restricted stock units (RSUs) may be included in total compensation for certain roles.
  • Health, pharmacy, optical, and dental care benefits.
  • Paid time off and sick time off.
  • Short-term and long-term disability coverage.
  • Life insurance.
  • 401(k) contribution, subject to eligibility requirements.

Interested in this position?

Apply directly on the company website

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