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Client Success Manager

1 month, 2 weeks ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Power BI
Apply Now
Verra Mobility

Verra Mobility

Verra Mobility is a global leader in smart transportation technologies, offering innovative solutions for safe and efficient mobility worldwide.

Road & Rail
1K-5K
Founded 1987
View All Jobs 5

Description

  • Develop and implement efficient administrative systems and processes to streamline day-to-day operations.
  • Maintain accurate documentation, comprehensive records, and strong document management, data accuracy, and information security practices.
  • Open, check, report, and help resolve IT/SNOW or similar incident management tickets.
  • Report customer feedback, issues, and ongoing Voice of the Customer projects to leadership.
  • Design and execute strategies to improve customer experience and satisfaction.
  • Analyze customer feedback, service metrics, and performance data to identify trends and improvement opportunities.
  • Collaborate across departments to address customer needs, improve workflows, and resolve operational challenges.
  • Serve as the primary point of contact for customers during the operations and maintenance phase of contracts.
  • Support client handoff from implementation to operations and attend client implementation meetings for assigned customers.
  • Ensure contract requirements, service levels, renewals, invoicing, audits, and compliance activities are completed accurately and on time.
  • Prepare reports, presentations, and meeting materials for executive and departmental use.
  • Assist with strategic planning, business reviews, and customer change requests for product intake and prioritization.

Requirements

  • Bachelor’s degree in business administration, management, or a related field; master’s degree or MBA preferred.
  • Extensive experience in program management, executive administration, or a similar role.
  • Proven track record of improving customer experience and operational performance.
  • Strong organizational, communication, and problem-solving skills.
  • Working knowledge of Microsoft Office, including Excel, Word, and PowerBI.
  • Willingness to travel to client locations as required, including overnight stays if necessary.
  • Ability to pass an NLETS background check.

Interested in this position?

Apply directly on the company website

Apply Now

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