Verra Mobility

Verra Mobility is a global leader in smart transportation technologies, offering innovative solutions for safe and efficient mobility worldwide.

Road & Rail

Industrials

1K-5K (1750)

Founded 1987

4 open positions

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Client Success Manager

2 months, 1 week ago

United States

Full-time

Senior

Customer Success Manager

Customer and Technical Support

Power BI

Apply Now

Verra Mobility

Verra Mobility is a global leader in smart transportation technologies, offering innovative solutions for safe and efficient mobility worldwide.

Road & Rail

1K-5K

Founded 1987

View All Jobs 4

Description

Develop and implement efficient administrative systems and processes to streamline day-to-day operations.
Maintain accurate documentation, comprehensive records, and strong document management, data accuracy, and information security practices.
Open, check, report, and help resolve IT/SNOW or similar incident management tickets.
Report customer feedback, issues, and ongoing Voice of the Customer projects to leadership.
Design and execute strategies to improve customer experience and satisfaction.
Analyze customer feedback, service metrics, and performance data to identify trends and improvement opportunities.
Collaborate across departments to address customer needs, improve workflows, and resolve operational challenges.
Serve as the primary point of contact for customers during the operations and maintenance phase of contracts.
Support client handoff from implementation to operations and attend client implementation meetings for assigned customers.
Ensure contract requirements, service levels, renewals, invoicing, audits, and compliance activities are completed accurately and on time.
Prepare reports, presentations, and meeting materials for executive and departmental use.
Assist with strategic planning, business reviews, and customer change requests for product intake and prioritization.

Requirements

Bachelor’s degree in business administration, management, or a related field; master’s degree or MBA preferred.
Extensive experience in program management, executive administration, or a similar role.
Proven track record of improving customer experience and operational performance.
Strong organizational, communication, and problem-solving skills.
Working knowledge of Microsoft Office, including Excel, Word, and PowerBI.
Willingness to travel to client locations as required, including overnight stays if necessary.
Ability to pass an NLETS background check.

Interested in this position?

Apply directly on the company website

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