Senior Machine Learning Scientist, Customer Operations

9 hours, 46 minutes ago
Full-time
Senior
Artificial Intelligence and Machine Learning
Monzo

Monzo

Monzo is a digital retail bank and fintech company that provides smart banking solutions through its smartphone app. With over 8 million users, Monzo offers intelligent notifications, instant balance updates, and financial management tools to help user...

Banks
1K-5K
Founded 2015
$1100M raised

Description

  • Develop and deploy advanced machine learning models to solve real business problems in customer support.
  • Understand customer problems and support needs from a variety of inputs.
  • Build systems that route customers to the right support specialist and optimize routing decisions at scale.
  • Automate customer support resolution through autonomous agents.
  • Support decision-making and pattern detection for customer support operations.
  • Work closely with embedded product squads, including data scientists, backend, mobile and web engineers, product managers, user researchers, designers, and operations specialists.
  • Experiment with technical approaches and demonstrate their effectiveness against business and customer needs.
  • Own the end-to-end journey from business problem definition through production impact.

Requirements

  • Track record of developing and deploying advanced machine learning models with demonstrable business impact.
  • Experience shipping deep learning, graph-based, and/or sequence-based ML architectures to production.
  • Extensive experience writing production Python code.
  • Strong command of SQL.
  • Willingness to learn Go, which is used in many backend microservices.
  • Comfort working on ambiguous problems.
  • Product mindset focused on customer outcomes and data-informed decisions.
  • Adaptable, curious, and eager to learn new technologies and ideas.
  • Experience working with operations, financial crime, or regulated institutions (preferred).
  • Commercial experience writing critical production code and working with microservices (preferred).

Benefits

  • Salary of £115,000-£150,000.
  • Incentive awards tied to performance.
  • Help with relocating to the UK.
  • Visa sponsorship.
  • Flexible working hours.
  • Remote/distributed working within the UK with ad hoc London meetings.
  • Learning budget of £1,000 per year for training courses and conferences.
  • Part-time working options where possible.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Fulfillment Continuous Improvement Specialist

SupplyHouse.com 251-1K Building Materials

SupplyHouse.com is hiring a Senior Fulfillment Continuous Improvement Specialist to lead complex, high-impact process improvement work across its fulfillment network.

Power BI Tableau
9 hours, 1 minute ago

Senior Clinical Data Manager

Dianthus Therapeutics 11-50 Pharmaceuticals

Dianthus Therapeutics is hiring a Senior Clinical Data Manager to oversee clinical data management across multiple autoimmune disease trial programs from study start-up through database lock and closeout.

GCP
9 hours, 1 minute ago

Senior Resource Management Specialist

Tenable 1K-5K Internet Software & Services

Tenable is hiring a Senior Resource Management Specialist to coordinate and optimize resourcing for Professional Services and Education engagements, ensuring timely delivery and efficient utilization across teams.

NetSuite Salesforce
9 hours, 1 minute ago

Director, Engineering - AI Products

Federato 11-50 Insurance

Federato is hiring a Head of Engineering to lead its AI-native insurance platform, driving the technical direction and execution of products that improve underwriting workflows and customer outcomes.

LLM Machine Learning
9 hours, 31 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers