Senior Customer Success Manager

2 weeks, 2 days ago
Full-time
Senior
Customer and Technical Support
MongoDB

MongoDB

MongoDB provides a developer data platform that simplifies data management and accelerates application development, enabling businesses to leverage modern database technology for innovative solutions across various industries.

Internet Software & Services
1K-5K
Founded 2007

Description

  • Advise enterprise customers on advanced operational strategies and best practices to reduce risk and accelerate time-to-value.
  • Conduct comprehensive business reviews for enterprise accounts and translate technical health into business outcomes.
  • Partner with senior technical and business leaders to align on objectives and mutual success plans.
  • Develop and execute account strategies to improve customer maturity, lifetime value, retention, and revenue realization.
  • Manage a portfolio of enterprise customers across multiple stages of their journey.
  • Track and report progress against business outcomes and provide forecast predictions to senior leadership.
  • Identify expansion opportunities by collaborating with presales teams.
  • Maintain accurate customer information and territory analysis in internal systems.
  • Amplify customer feedback internally and help influence the product roadmap.
  • Coordinate with Sales, Product, Services, and Support to improve customer health and value realization.
  • Support team growth by participating in interviews, onboarding, and peer coaching.

Requirements

  • 7 to 10+ years in a technical customer-facing role such as Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, or Technical Account Management.
  • Experience supporting a deeply technical, ideally consumption-based product.
  • 4+ years of experience accountable for customer health and revenue realization for enterprise customers.
  • Excellent verbal and written communication skills.
  • Ability to influence technical and business outcomes across audiences from developers to C-suite executives.
  • Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
  • Experience navigating complex customer environments and global account teams.
  • AI fluency to enhance customer engagement processes is a plus.
  • Experience with enterprise accounts in high-pressure scenarios is preferred.

Benefits

  • Base salary range of $87,000 to $172,000 USD for U.S.-based candidates.
  • Equity.
  • Employee stock purchase program.
  • Flexible paid time off.
  • 20 weeks of fully paid gender-neutral parental leave.
  • Fertility and adoption assistance.
  • 401(k) plan.
  • Mental health counseling.
  • Transgender-inclusive health insurance coverage and health benefits offerings.

Interested in this position?

Apply directly on the company website

Apply Now

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