(Senior) Customer Success Manager

1 hour, 57 minutes ago
Full-time
Senior
Customer and Technical Support
MongoDB

MongoDB

MongoDB provides a developer data platform that simplifies data management and accelerates application development, enabling businesses to leverage modern database technology for innovative solutions across various industries.

Internet Software & Services
1K-5K
Founded 2007

Description

  • Proactively identify and mitigate risks in complex Enterprise accounts by advising on advanced operational strategies and best practices.
  • Conduct customer business reviews, assess technical health and risk, and translate findings into business outcomes.
  • Partner with senior technical and business stakeholders to align on objectives and mutual success plans.
  • Drive account strategy to improve customer maturity, lifetime value, retention, and revenue realization.
  • Manage a portfolio of Enterprise customers across different stages of the customer journey and execute value-realization strategies.
  • Track progress against business outcomes and provide forecast predictions to senior leadership.
  • Collaborate with presales teams to identify opportunities to expand customer impact and value.
  • Maintain accurate customer data and territory analysis in internal systems.
  • Amplify customer feedback internally and influence product roadmap decisions across Sales, Product, Services, and Support.
  • Support team development by participating in interviews, onboarding, and coaching peers.

Requirements

  • 7 to 10+ years in a technical customer-facing role such as Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, or Technical Account Management.
  • Experience working with a deeply technical, ideally consumption-based, product.
  • 4+ years of experience accountable for customer health and revenue realization for Enterprise customers.
  • Excellent verbal and written communication skills.
  • Ability to influence technical and business outcomes across audiences ranging from developers to C-suite executives.
  • Ability to solve complex problems in high-pressure environments.
  • Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
  • Experience navigating global account teams and senior stakeholder relationships is preferred.
  • AI fluency is preferred to enhance customer engagement and efficiency.

Benefits

  • Employee affinity groups.
  • Fertility assistance.
  • Generous parental leave policy.
  • Supportive and enriching culture focused on employee wellbeing.
  • Accommodations provided for individuals with disabilities during the application and interview process.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Enterprise Customer Success Manager

Connecteam 251-1K Diversified Telecommunication Services

Connecteam is hiring a fully remote Enterprise Customer Success Manager to oversee large business and enterprise customers and drive adoption, value realization, and long-term success for its workforce management platform.

CRM
27 minutes ago

Associate Customer Success Manager (Remote, US)

Newsela 251-1K Diversified Consumer Services

Newsela is hiring a remote Customer Success Manager to manage a high-volume book of K–12 education customers, driving retention, adoption, and expansion outcomes across a large portfolio.

Salesforce
42 minutes ago

Customer Success Manager

Assistant Launch 1-10 Professional Services

Customer Success Manager at a marketing agency, responsible for managing client relationships across onboarding, day-to-day communication, and retention for a portfolio of about 42 clients.

52 minutes ago

Director of Success

Connecteam 251-1K Diversified Telecommunication Services

Connecteam is hiring a Director of Success to lead post-onboarding customer success for mid-market enterprise and strategic accounts, ensuring large organizations adopt the platform, stay engaged, and realize long-term value.

CRM
1 hour, 42 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers