Director of Success

1 week, 5 days ago
Full-time
Lead
Project and Program Management
Connecteam

Connecteam

Connecteam is the world's #1 employee app that revolutionizes how companies manage their deskless employees with a comprehensive all-in-one solution for communication, operation, engagement, and training.

Diversified Telecommunication Services
251-1K
$158M raised

Description

  • Own the post-onboarding customer success stage for mid-market enterprise and strategic accounts.
  • Lead, manage, and mentor three customer success teams.
  • Drive retention, gross retention, customer engagement, and account expansion.
  • Guide large organizations through product implementation and adoption from the C-suite to frontline employees.
  • Own the customer journey after onboarding to ensure continued value realization.
  • Track, report, and act on key success metrics such as retention and adoption rates.
  • Collaborate with Sales, Marketing, and Product to incorporate customer feedback into strategy and product improvements.
  • Improve customer success processes to increase efficiency, scalability, and alignment with company goals.
  • Build trusted relationships with key stakeholders and advocate for customer needs internally.
  • Stay close to the market by visiting customers, attending industry events, and maintaining regular stakeholder engagement.

Requirements

  • 5+ years of experience managing Customer Success teams, preferably in a SaaS environment with enterprise accounts.
  • Extensive experience implementing products in large organizations and driving adoption across all levels, from executives to frontline employees.
  • Proven success managing large, complex customer relationships and improving retention and product adoption.
  • Strong leadership experience with a focus on mentoring and developing team members.
  • Experience managing managers and leading through multiple leadership layers.
  • Strategic problem-solving ability with a focus on customer outcomes and scaling operations.
  • Strong communication skills for engaging stakeholders at all levels.
  • Data-driven approach to tracking success metrics and improving processes.
  • Ability to build relationships through direct customer interactions, including customer visits and engagement.
  • High emotional intelligence and the ability to work effectively with customers and internal teams.

Benefits

  • Medical coverage.
  • Insurance plan.
  • Paid time off for vacation and sick days.
  • 401(k) retirement plan.
  • Salary range of $170,000 to $200,000.
  • Hiring process designed to be fast, communicative, and transparent.
  • Access to a supportive environment that emphasizes training and development.
  • Weekly happy hours and holiday parties.

Interested in this position?

Apply directly on the company website

Apply Now

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