Director of Success

3 weeks, 3 days ago
Full-time
Lead
Project and Program Management
Connecteam

Connecteam

Connecteam is the world's #1 employee app that revolutionizes how companies manage their deskless employees with a comprehensive all-in-one solution for communication, operation, engagement, and training.

Diversified Telecommunication Services
251-1K
$158M raised

Description

  • Own the post-onboarding customer success stage for mid-market enterprise and strategic accounts.
  • Lead, manage, and mentor three customer success teams.
  • Drive retention, gross retention, customer engagement, and account expansion.
  • Guide large organizations through product implementation and adoption from the C-suite to frontline employees.
  • Own the customer journey after onboarding to ensure continued value realization.
  • Track, report, and act on key success metrics such as retention and adoption rates.
  • Collaborate with Sales, Marketing, and Product to incorporate customer feedback into strategy and product improvements.
  • Improve customer success processes to increase efficiency, scalability, and alignment with company goals.
  • Build trusted relationships with key stakeholders and advocate for customer needs internally.
  • Stay close to the market by visiting customers, attending industry events, and maintaining regular stakeholder engagement.

Requirements

  • 5+ years of experience managing Customer Success teams, preferably in a SaaS environment with enterprise accounts.
  • Extensive experience implementing products in large organizations and driving adoption across all levels, from executives to frontline employees.
  • Proven success managing large, complex customer relationships and improving retention and product adoption.
  • Strong leadership experience with a focus on mentoring and developing team members.
  • Experience managing managers and leading through multiple leadership layers.
  • Strategic problem-solving ability with a focus on customer outcomes and scaling operations.
  • Strong communication skills for engaging stakeholders at all levels.
  • Data-driven approach to tracking success metrics and improving processes.
  • Ability to build relationships through direct customer interactions, including customer visits and engagement.
  • High emotional intelligence and the ability to work effectively with customers and internal teams.

Benefits

  • Medical coverage.
  • Insurance plan.
  • Paid time off for vacation and sick days.
  • 401(k) retirement plan.
  • Salary range of $170,000 to $200,000.
  • Hiring process designed to be fast, communicative, and transparent.
  • Access to a supportive environment that emphasizes training and development.
  • Weekly happy hours and holiday parties.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Client Success Manager

#paid 51-250 Media

#paid is hiring a Senior Client Success Manager in New York to lead enterprise creator marketing programs and grow strategic client relationships for its key brand accounts.

Digital Marketing Influencer Marketing Salesforce
32 minutes ago

Customer Success Manager

GitLab 1K-5K Internet Software & Services

GitLab is hiring a Customer Success Manager to help customers adopt its DevSecOps platform, achieve measurable outcomes, and build long-term strategic relationships.

CI/CD DevSecOps Git GitLab
36 minutes ago

(US) Customer Success Manager - Great Lakes

PointClickCare 1K-5K Health Care Providers & Services

PointClickCare is hiring a remote Customer Success Manager for the Great Lakes territory to manage healthcare SaaS client relationships and drive adoption, retention, and expansion of its solutions.

CRM Salesforce
37 minutes ago

Manager, Technical Success

Zscaler 1K-5K Internet Software & Services

Zscaler is hiring a remote Manager, Technical Success Management in Germany to lead a team focused on customer success, retention, and adoption of its Zero Trust platform.

AWS Azure Cybersecurity GCP
2 hours, 7 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers