Customer Success Manager

1 hour, 56 minutes ago
Full-time
Mid Level
Customer and Technical Support
Assistant Launch

Assistant Launch

Assistant Launch provides top Executive Assistants to fast growth startup founders, helping them reclaim time, reduce stress, and focus on core tasks through custom matching and efficient management processes.

Professional Services
1-10
Founded 2019

Description

  • Serve as the primary point of contact for assigned clients.
  • Manage and respond to client emails in a timely, professional manner.
  • Follow up on active projects with clients and the internal fulfillment team.
  • Conduct client calls, including onboarding sessions, check-ins, and project updates.
  • Lead the onboarding process for new clients and ensure a smooth experience.
  • Proactively identify client needs and flag potential issues before they escalate.
  • Attend internal team meetings twice per week.
  • Collaborate closely with the CEO, Fulfillment team, and Marketing team.
  • Prioritize client relationships based on urgency and strategic importance.

Requirements

  • 3–5 years of experience in Customer Success, Account Management, or Client Services.
  • Proven ability to manage multiple client accounts simultaneously.
  • Strong organizational skills.
  • Strong written and verbal communication skills, including confidence in difficult conversations.
  • High level of accountability and follow-through.
  • Ability to work independently without constant supervision.
  • Comfort working in a fast-paced, dynamic environment where priorities shift quickly.
  • Experience with marketing agencies or in a B2B service environment is a plus.
  • Availability to work 7:00 AM – 4:00 PM Pacific Time.

Interested in this position?

Apply directly on the company website

Apply Now

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