Customer Success Manager

2 weeks, 6 days ago
Full-time
Mid Level
Customer and Technical Support
Assistant Launch

Assistant Launch

Assistant Launch provides top Executive Assistants to fast growth startup founders, helping them reclaim time, reduce stress, and focus on core tasks through custom matching and efficient management processes.

Professional Services
1-10
Founded 2019

Description

  • Serve as the primary point of contact for assigned clients.
  • Manage and respond to client emails in a timely, professional manner.
  • Follow up on active projects with clients and the internal fulfillment team.
  • Conduct client calls, including onboarding sessions, check-ins, and project updates.
  • Lead the onboarding process for new clients and ensure a smooth experience.
  • Proactively identify client needs and flag potential issues before they escalate.
  • Attend internal team meetings twice per week.
  • Collaborate closely with the CEO, Fulfillment team, and Marketing team.
  • Prioritize client relationships based on urgency and strategic importance.

Requirements

  • 3–5 years of experience in Customer Success, Account Management, or Client Services.
  • Proven ability to manage multiple client accounts simultaneously.
  • Strong organizational skills.
  • Strong written and verbal communication skills, including confidence in difficult conversations.
  • High level of accountability and follow-through.
  • Ability to work independently without constant supervision.
  • Comfort working in a fast-paced, dynamic environment where priorities shift quickly.
  • Experience with marketing agencies or in a B2B service environment is a plus.
  • Availability to work 7:00 AM – 4:00 PM Pacific Time.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Onboarding Lead

AI Acquisition 51-200 Business Consulting and Services

AI Acquisition is hiring a senior onboarding leader to own the customer journey from payment through activation, renewal, and referral for a newer product line in a fast-moving, profitable, bootstrapped company.

32 minutes ago

Customer Success Manager

GitLab 1K-5K Internet Software & Services

GitLab is hiring a Customer Success Manager to help customers adopt its DevSecOps platform, achieve measurable outcomes, and build long-term strategic relationships.

CI/CD DevSecOps Git GitLab
1 hour, 20 minutes ago

Senior Client Success Manager

#paid 51-250 Media

#paid is hiring a Senior Client Success Manager in New York to lead enterprise creator marketing programs and grow strategic client relationships for its key brand accounts.

Digital Marketing Influencer Marketing Salesforce
2 hours, 3 minutes ago

Senior Client Success Manager - Programmatic

Zeta Global 1K-5K Media

Zeta Global is hiring a Senior Client Success Manager – Programmatic to own the end-to-end success of strategic programmatic accounts by managing campaigns, client relationships, and performance outcomes.

2 hours, 21 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers