Senior Customer Success Manager

1 hour, 22 minutes ago
Full-time
Senior
Customer and Technical Support
MongoDB

MongoDB

MongoDB provides a developer data platform that simplifies data management and accelerates application development, enabling businesses to leverage modern database technology for innovative solutions across various industries.

Internet Software & Services
1K-5K
Founded 2007

Description

  • Advise enterprise customers on advanced operational strategies and best practices to address complex technical risks and accelerate time-to-value.
  • Conduct comprehensive business reviews for enterprise accounts and translate technical health and risk into business outcomes.
  • Partner with senior technical and business leaders to align on objectives and mutual success plans.
  • Lead cross-functional account strategy and own elements that improve customer maturity, lifetime value, retention, and revenue realization.
  • Manage a diverse portfolio of enterprise customers across multiple stages of the customer journey.
  • Track and report progress against key business outcomes and provide forecast input to senior leadership.
  • Identify expansion opportunities by collaborating with presales teams.
  • Maintain accurate customer information and territory analysis in internal systems.
  • Amplify the voice of the customer across Sales, Product, Services, and Support to influence product direction and customer value.
  • Support team growth by participating in interviews, onboarding, and peer coaching.

Requirements

  • 7 to 10+ years in a technical customer-facing role such as Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, or Technical Account Management.
  • Experience supporting a deeply technical, ideally consumption-based product.
  • 4+ years of accountability for customer health and revenue realization for enterprise customers.
  • Excellent verbal and written communication skills.
  • Ability to influence technical and business outcomes across audiences ranging from developers to C-suite leaders.
  • Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
  • Experience navigating complex global enterprise accounts (preferred).
  • Ability to work across cross-functional teams in a high-pressure environment (preferred).
  • AI fluency to improve customer engagement and productivity (preferred).

Benefits

  • Generous parental leave policy.
  • Fertility assistance.
  • Employee affinity groups.
  • Supportive culture focused on employee wellbeing and professional growth.
  • Accommodation support during the application and interview process for individuals with disabilities.

Interested in this position?

Apply directly on the company website

Apply Now

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