Senior Customer Success Manager - German Speaking

1 hour, 4 minutes ago
Full-time
Senior
Customer and Technical Support
MongoDB

MongoDB

MongoDB provides a developer data platform that simplifies data management and accelerates application development, enabling businesses to leverage modern database technology for innovative solutions across various industries.

Internet Software & Services
1K-5K
Founded 2007

Description

  • Advise Enterprise customers on complex technical and operational challenges to accelerate time-to-value and achieve business goals.
  • Conduct customer business reviews, assess technical health and risk, and translate findings into business outcomes.
  • Partner with senior technical and business leaders to align on objectives and mutual success plans.
  • Own and drive account strategies that improve customer maturity, lifetime value, retention, and revenue realization.
  • Manage a portfolio of Enterprise customers across different stages of the customer journey.
  • Track progress against business outcomes and provide forecast updates and predictions to senior leadership.
  • Identify expansion opportunities by collaborating with presales teams.
  • Maintain accurate customer records and territory data in internal systems.
  • Advocate for customers internally and influence product roadmap decisions through customer insights.
  • Coordinate across Sales, Product, Services, Support, and Executive Sponsors to support customer success.
  • Participate in interviewing and onboarding new hires and coach peers to support team development.

Requirements

  • 7 to 10+ years of experience in a technical customer-facing role such as Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, or Technical Account Management.
  • 4+ years of experience accountable for customer health and revenue realization for Enterprise customers.
  • Experience supporting a deeply technical, ideally consumption-based, product.
  • Excellent verbal and written communication skills with the ability to influence technical and business outcomes.
  • Ability to solve complex problems across audiences ranging from Developers to C-suite executives.
  • Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
  • Fluent German language skills.
  • Experience working with enterprise accounts and complex technical environments.
  • AI fluency is preferred to enhance customer engagement and operational efficiency.

Benefits

  • Remote work option in Germany or based in the Munich office.
  • Employee wellbeing support, including affinity groups and fertility assistance.
  • Generous parental leave policy.
  • A supportive culture focused on personal growth and business impact.
  • Accommodation support during the application and interview process for individuals with disabilities.

Interested in this position?

Apply directly on the company website

Apply Now

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