Director of Success

59 minutes ago
Full-time
Executive
Customer and Technical Support
Connecteam

Connecteam

Connecteam is the world's #1 employee app that revolutionizes how companies manage their deskless employees with a comprehensive all-in-one solution for communication, operation, engagement, and training.

Diversified Telecommunication Services
251-1K
$158M raised

Description

  • Own the post-onboarding customer success stage for mid-market enterprise and strategic accounts.
  • Lead, manage, and mentor three specialized teams responsible for customer success and product implementation.
  • Drive retention, gross retention, engagement, and customer expansion across key accounts.
  • Guide large-scale product implementation from C-suite stakeholders to frontline employees.
  • Own the customer journey after onboarding to ensure long-term value realization.
  • Track, report, and act on success metrics such as retention rates, gross retention, and product adoption rates.
  • Collaborate with Sales, Marketing, and Product teams to incorporate customer feedback into strategy and product improvements.
  • Continuously improve customer success processes to increase efficiency, scalability, and alignment with company goals.
  • Build trusted relationships with customer stakeholders and advocate for customer needs internally.
  • Stay close to the market through customer visits, industry events, and ongoing stakeholder engagement.

Requirements

  • 5+ years of experience managing Customer Success teams, preferably in a SaaS environment.
  • Strong experience in enterprise customer success roles.
  • Extensive experience implementing products in large organizations and driving adoption from C-suite executives to frontline employees.
  • Proven success managing large, complex customer relationships and improving retention and adoption.
  • Strong leadership skills with experience mentoring and developing team members.
  • Ability to solve problems at scale with a strategic, customer-outcomes-focused mindset.
  • Ability to build strong customer relationships through direct interactions, visits, and ongoing engagement.
  • Proven experience managing managers and leading through multiple leadership layers.
  • Strong communication skills for engaging stakeholders at all levels.
  • Data-driven approach to tracking metrics and improving processes.

Benefits

  • Medical coverage.
  • Insurance plan.
  • Paid time off for vacation and sick days.
  • 401(k) retirement plan.
  • Salary range of $170,000 to $200,000.
  • Weekly happy hours and holiday parties.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Success Manager - North America

Emplifi 251-1K Professional Services

Emplifi is hiring a remote Customer Success Manager to manage a defined book of business across North America, focusing on client onboarding, retention, renewals, product adoption, and expansion for its social media management platform.

Agile Content Marketing CRM Digital Marketing Salesforce Social Media Marketing
29 minutes ago

Senior Customer Success Manager

MongoDB 1K-5K Internet Software & Services

MongoDB is hiring a Senior Customer Success Manager to manage enterprise customer relationships and drive retention, revenue realization, and long-term success for complex, technical accounts.

AWS Azure CRM GCP MongoDB
44 minutes ago

Customer Success Manager

Hootsuite 10K-50K Media

Hootsuite is hiring a Customer Success Manager to manage a portfolio of enterprise and partner customers, leading onboarding, adoption, and retention efforts that help customers achieve business outcomes on social.

Salesforce
1 hour, 12 minutes ago

Technical Account Engineer I (Technical Account Manager, Technical Customer Success Manager) - central USA

Sumo Logic 251-1K Internet Software & Services

Sumo Logic is hiring a central U.S.-based Technical Account Engineer to advise customers on using its cloud-native SaaS platform to improve security, observability, and operational outcomes.

AWS Azure CrowdStrike Cybersecurity DevSecOps GCP OpenTelemetry SIEM Splunk SQL
1 hour, 14 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers