Senior Customer Success Manager - German Speaking

1 hour, 22 minutes ago
Full-time
Senior
Customer and Technical Support
MongoDB

MongoDB

MongoDB provides a developer data platform that simplifies data management and accelerates application development, enabling businesses to leverage modern database technology for innovative solutions across various industries.

Internet Software & Services
1K-5K
Founded 2007

Description

  • Proactively advise enterprise customers on complex technical and operational challenges to accelerate time-to-value and business outcomes.
  • Conduct comprehensive business reviews, assess technical health and risk, and translate findings into actionable customer success plans.
  • Lead account and portfolio strategy for enterprise customers across different stages of the customer journey.
  • Drive customer maturity, retention, lifetime value, revenue realization, and long-term advocacy across the portfolio.
  • Track progress against business outcomes and provide forecast updates and business predictions to senior leadership.
  • Identify expansion opportunities by collaborating with presales teams and other cross-functional partners.
  • Maintain accurate internal records and territory analysis in internal systems as a single source of truth.
  • Act as the voice of the customer by influencing product roadmap decisions and coordinating with Sales, Product, Services, and Support.
  • Connect customers with the right internal resources, including executive sponsor support, to strengthen outcomes and relationships.
  • Support team growth by interviewing, ramping, coaching, and sharing best practices with peers and new hires.

Requirements

  • 7 to 10+ years of experience in a technical customer-facing role such as Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, or Technical Account Management.
  • Experience with a deeply technical, ideally consumption-based, product.
  • 4+ years of experience accountable for customer health and revenue realization for enterprise customers.
  • Excellent verbal and written communication skills with the ability to influence technical and business outcomes.
  • Ability to solve complex problems for audiences ranging from developers to C-suite executives.
  • Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
  • Fluent German.
  • Experience working with enterprise accounts is required.
  • AI fluency is preferred to enhance customer engagement and productivity.

Benefits

  • Flexible work location with the role based in the Berlin office or remotely in Germany.
  • Supportive and enriching culture focused on employee growth and business impact.
  • Employee affinity groups.
  • Fertility assistance.
  • Generous parental leave policy.
  • Accommodation support for individuals with disabilities during the application and interview process.

Interested in this position?

Apply directly on the company website

Apply Now

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