Principal Analyst, GTM Operations

1 hour, 5 minutes ago
Full-time
Lead
Data Science and Analytics
MongoDB

MongoDB

MongoDB provides a developer data platform that simplifies data management and accelerates application development, enabling businesses to leverage modern database technology for innovative solutions across various industries.

Internet Software & Services
1K-5K
Founded 2007

Description

  • Partner with senior leaders across Customer Success, Sales, and other GTM teams to design, optimize, and scale core customer lifecycle processes.
  • Own the strategy, design, and continuous improvement of global operational processes across regions.
  • Translate ambiguous business problems into operational and technical requirements for CRM Engineering and GTM Systems teams.
  • Drive improvements in activity tracking, customer health signals, lifecycle workflows, and related operational insights.
  • Define, instrument, and monitor KPIs and operational metrics to evaluate GTM initiatives and guide leadership decisions.
  • Lead complex cross-functional programs from problem definition through execution, including roadmap ownership and executive updates.
  • Establish governance frameworks, operating cadences, and documentation to support process clarity and adoption.
  • Identify operational gaps and inefficiencies, quantify their impact, and propose data-driven solutions.
  • Mentor teammates within GTM Operations and help raise the bar on process design and cross-functional collaboration.
  • Bring forward new ideas, tools, and best practices to improve how GTM operations scale globally.

Requirements

  • Bachelor’s degree in Business, Economics, Finance, Computer Science, or a related field.
  • 7+ years of experience in GTM Operations, Revenue Operations, Sales Operations, Customer Success Operations, Business Operations, or a related field.
  • Demonstrated ability to solve complex, ambiguous problems end to end, from analysis through execution and measurement.
  • Proven experience designing and scaling GTM processes and improving process and productivity metrics for a global organization.
  • Experience leading cross-functional projects and programs with multiple senior stakeholders, including influencing without direct authority.
  • Excellent communication skills with the ability to synthesize complex concepts into clear narratives for business and technical audiences.
  • Deep experience with CRM systems, particularly Salesforce, and familiarity with GTM tooling.
  • Experience in a consumption or pay-as-you-go business model is a plus.
  • Strong organizational skills and the ability to manage multiple competing priorities in a fast-paced, globally distributed environment.
  • Proactive, ownership-minded approach with the ability to operate autonomously and be accountable for outcomes.

Benefits

  • Base salary range of $84,000 to $165,000 USD for U.S.-based candidates.
  • Equity as part of total compensation for eligible employees.
  • Employee stock purchase program.
  • Flexible paid time off.
  • 20 weeks of fully paid gender-neutral parental leave.
  • Fertility and adoption assistance.
  • 401(k) plan.
  • Mental health counseling and transgender-inclusive health insurance coverage.

Interested in this position?

Apply directly on the company website

Apply Now

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