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Customer Success Manager, Europe

2 months, 1 week ago
Spain, Europe, Estonia, Germany, Lithuania, Portugal
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
CRM E-commerce Notion Shopify
Apply Now
Modash

Modash

Modash.io is the best influencer marketing platform for high-performing marketing teams, enabling them to find, analyze, and monitor influencers globally for marketing success.

Media
11-50
Founded 2018
$2M raised
View All Jobs 9

Description

  • Manage a portfolio of customer accounts, primarily Shopify brands running influencer marketing programs.
  • Build and maintain customer success plans, including goals, next steps, and progress checkpoints.
  • Run regular customer calls, especially with customers in European time zones.
  • Drive adoption of Modash features such as Discovery, Campaigns, CRM, email outreach, Shopify integrations, and affiliate tracking.
  • Own expansion opportunities end-to-end, from identifying needs to presenting proposals and closing upgrades.
  • Own renewals and coordinate invoicing with Finance.
  • Keep account records organized by writing clear recaps and updating Vitally after every interaction.
  • Run Sales-to-CS handovers for new customers and align on 30–90 day goals.
  • Lead onboarding calls, help customers set up Modash, and drive them to first value quickly.
  • Act as the voice of the customer internally by collaborating with Product, Sales, Support, and Marketing.

Requirements

  • 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role.
  • Strong written and verbal communication skills, including the ability to write clear recaps and helpful emails.
  • Excellent organization and follow-through, with the ability to manage many accounts at once.
  • Ability to build proactive customer plans rather than only reacting to issues.
  • Capacity to learn quickly and become a Modash product expert fast.
  • Strong English skills, both written and spoken.
  • Ownership mindset and persistence when facing roadblocks.
  • Comfort working in a fast-moving startup environment.
  • Experience working with influencer marketing teams, e-commerce brands, or in the creator economy is preferred.
  • Familiarity with Shopify brands and how e-commerce teams operate is preferred.
  • Experience with CS and billing tools such as Vitally, Intercom, and Stripe is preferred.

Benefits

  • Flexible working hours.
  • Very strong compensation package with salary, stock options, and bonus.
  • Unlimited paid vacation time.
  • Fully remote working from anywhere with a reliable internet connection.
  • Personal development support, including coverage for courses, books, or conferences.
  • High ownership and autonomy to make decisions quickly.
  • Low bureaucracy and the freedom to try new ideas.

Interested in this position?

Apply directly on the company website

Apply Now

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