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Junior Support Engineer

4 months ago
Bulgaria
Full-time
Entry Level
Technical Support Engineer
Customer and Technical Support
HTTP SQL
Apply Now
MMDSmart

MMDSmart

MMDSmart provides enterprise communication services and platforms, including telecom VoIP, mobile messaging, and call center solutions, to businesses worldwide.

Communications Equipment
51-250
Founded 2007
View All Jobs 7

Description

  • Communicate with customers and receive inquiries through Helpdesk and Skype.
  • Handle requests from members of other internal teams.
  • Resolve tasks independently or escalate them to the appropriate teams when needed.
  • Track and control the implementation process for escalated tasks involving technical specialists and account managers.
  • Provide quality service and support to customers.
  • Collaborate with account managers and technical specialists to help move deals and issues forward.
  • Support internal improvements and supplier relationship activities as part of the role.

Requirements

  • Upper-Intermediate English or higher.
  • Willingness to work night and holiday shifts.
  • Ability to work a 3/3 shift schedule with morning (8:00–17:00), evening (14:00–23:00), and night (23:00–8:00) shifts.
  • Strong stress tolerance.
  • No previous back office experience required.
  • No previous experience desired; entry-level candidates are welcome.
  • Basic understanding of how SMPP, VoIP, HTTP, IP, and TCP protocols work is a plus.
  • Basic understanding of the OSI model is a plus.
  • Basic SQL skills are a plus.

Benefits

  • Access to mental health programs.
  • Comprehensive medical insurance.
  • Sports card benefit.
  • Strong mentorship and a friendly team atmosphere.
  • Bonuses and corporate gifts.
  • Free educational events and courses.
  • English classes with native speakers.
  • Flexible working format: remote, office-based, or hybrid.
  • Team-building activities.

Interested in this position?

Apply directly on the company website

Apply Now

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