MSC Collaboration Engineer III (Req #1393)

1 month, 1 week ago
Full-time
Senior
DevOps and Infrastructure
ePlus

ePlus

ePlus engineers transformative technology solutions for visionary organizations worldwide, driving positive business outcomes with depth, breadth, and perspective in IT services and solutions.

IT Services
1K-5K
Founded 1990

Description

  • Provide second- and third-level technical support by phone, email, and remote access for Cisco Collaboration systems, endpoints, and voice gateways.
  • Troubleshoot and resolve hardware and software issues for internal and external customers.
  • Provide subject matter expertise on Cisco Collaboration system integrations.
  • Mentor and assist with testing, implementation, deployment, migration, and management of Collaboration technologies.
  • Collaborate with MSC engineers and management to improve technology quality and manageability.
  • Create and maintain technical documentation for effective customer troubleshooting.
  • Develop tools, automations, and processes that improve issue resolution efficiency.
  • Participate in scheduled after-hours escalations and on-call support.

Requirements

  • In-depth troubleshooting experience and practical knowledge of Cisco Collaboration infrastructure, endpoints, and gateway products.
  • Working knowledge of SIP, H.323, Unix/Linux, Active Directory/Exchange, video, Unified Contact Center, Cisco QoS, and routing/switching.
  • Experience with Webex Calling and Contact Center; Zoom Phone and Contact Center knowledge.
  • Strong written, verbal, presentation, interpersonal, planning, prioritization, and organizational skills.
  • Demonstrated ability to deliver solutions that achieve high customer satisfaction.
  • CCNA Collaboration certification.
  • CCNP Collaboration certification preferred.
  • CCIE Voice or Collaboration certification highly preferred.
  • Substantial field implementation experience is highly desired but not required.
  • Willingness to participate in 7x24x365 on-call support, subject to approved exceptions.

Benefits

  • Base salary of $110,000–$150,000 annually.
  • Potential commissions and discretionary bonuses.
  • Medical, financial, and other benefits.
  • 401(k) eligibility.
  • Paid vacation, sick time, and personal leave.
  • Work/life balance-focused culture and reasonable workplace accommodations.

Interested in this position?

Apply directly on the company website

Apply Now

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