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MSC Collaboration Engineer III (Req #1393)

16 hours, 40 minutes ago
United States
Full-time
Senior
Technical Support Engineer
DevOps and Infrastructure
Active Directory
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ePlus

ePlus

ePlus engineers transformative technology solutions for visionary organizations worldwide, driving positive business outcomes with depth, breadth, and perspective in IT services and solutions.

IT Services
1K-5K
Founded 1990
View All Jobs 2

Description

  • Provide second- and third-level technical support by phone, email, and remote access for Cisco Collaboration systems, endpoints, and voice gateways.
  • Troubleshoot and resolve hardware and software issues for internal and external customers.
  • Provide subject matter expertise on Cisco Collaboration system integrations.
  • Mentor and assist with testing, implementation, deployment, migration, and management of Collaboration technologies.
  • Collaborate with MSC engineers and management to improve technology quality and manageability.
  • Create and maintain technical documentation for effective customer troubleshooting.
  • Develop tools, automations, and processes that improve issue resolution efficiency.
  • Participate in scheduled after-hours escalations and on-call support.

Requirements

  • In-depth troubleshooting experience and practical knowledge of Cisco Collaboration infrastructure, endpoints, and gateway products.
  • Working knowledge of SIP, H.323, Unix/Linux, Active Directory/Exchange, video, Unified Contact Center, Cisco QoS, and routing/switching.
  • Experience with Webex Calling and Contact Center; Zoom Phone and Contact Center knowledge.
  • Strong written, verbal, presentation, interpersonal, planning, prioritization, and organizational skills.
  • Demonstrated ability to deliver solutions that achieve high customer satisfaction.
  • CCNA Collaboration certification.
  • CCNP Collaboration certification preferred.
  • CCIE Voice or Collaboration certification highly preferred.
  • Substantial field implementation experience is highly desired but not required.
  • Willingness to participate in 7x24x365 on-call support, subject to approved exceptions.

Benefits

  • Base salary of $110,000–$150,000 annually.
  • Potential commissions and discretionary bonuses.
  • Medical, financial, and other benefits.
  • 401(k) eligibility.
  • Paid vacation, sick time, and personal leave.
  • Work/life balance-focused culture and reasonable workplace accommodations.

Interested in this position?

Apply directly on the company website

Apply Now

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