End User Support Specialist

17 hours, 40 minutes ago
Full-time
Junior
Customer and Technical Support

CGS Immersive

CGS Immersive describes itself as an innovation lab and training transformation engine focused on modernizing corporate learning with AI, XR/AR, immersive learning, simulations, and roleplay. It helps organizations improve onboarding, upskilling, compliance, leadership development, and frontline readiness.

Enterprise learning
5001-10000

Description

  • Configure, provision, and prepare Quest VR devices for deployment.
  • Manage dispatch, shipping, tracking, and documentation for new and replacement devices.
  • Provide Tier 1 phone, email, and ticket-based technical support.
  • Troubleshoot basic hardware, software, connectivity, and access issues.
  • Guide users through device setup, usage, and best practices.
  • Coordinate device returns, replacements, and inventory updates.
  • Escalate complex issues to Tier 2 and engineering teams.
  • Maintain support records, asset logs, and shipping details.
  • Support VR logistics and user onboarding for internal teams.
  • Create and update user guides, FAQs, and standard operating procedures.

Requirements

  • 1–3 years of experience in end-user support, help desk, or technical support.
  • Experience supporting hardware devices and end users in a production environment.
  • Strong troubleshooting, customer service, communication, and documentation skills.
  • Comfort providing phone-based technical support.
  • Familiarity with ticketing systems and asset management tools.
  • Ability to manage multiple requests with strong attention to detail.
  • Ability to work independently and collaboratively.
  • Experience supporting Quest or similar VR devices (preferred).
  • Knowledge of device provisioning, MDM, or deployment workflows (preferred).
  • Experience with shipping logistics, inventory coordination, SaaS platforms, or user access management (preferred).

Benefits

  • CAD 40,000–45,000 annual salary.
  • Health, dental, life insurance, and RRSP benefits.
  • Remote work-from-home options.
  • Career growth and professional development opportunities.
  • Collaborative and inclusive work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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