Customer Care Specialist

2 weeks, 6 days ago
Full-time
Entry Level
Customer and Technical Support
MMDSmart

MMDSmart

MMDSmart provides enterprise communication services and platforms, including telecom VoIP, mobile messaging, and call center solutions, to businesses worldwide.

Communications Equipment
51-250
Founded 2007

Description

  • Communicate with customers and help resolve their problems and concerns.
  • Report customer issues to account managers, technical specialists, and developers.
  • Coordinate and monitor the problem-solving process end to end.
  • Collect and relay feedback from customers and internal teams during issue resolution.
  • Support the company’s cloud communications customer experience in a fast-paced environment.

Requirements

  • Proficiency in English at Upper-Intermediate or Advanced level.
  • Resilience and the ability to work under pressure.
  • Familiarity with Microsoft Office and Google Docs.
  • A willingness to learn and continuously improve.
  • A dynamic, proactive approach and flexibility to work rotating shifts, including morning, evening, and night shifts.
  • Experience in customer service is preferred.
  • Experience working night shifts is preferred.

Benefits

  • Mental health programs and comprehensive medical insurance.
  • Sports card membership.
  • Bonuses and corporate gifts.
  • Friendly atmosphere with supportive teammates and strong mentorship.
  • Free educational events, courses, and English classes with native speakers.
  • Remote, office-based, or hybrid working options.
  • Team-building activities.
  • Equal opportunity employment in a diverse and inclusive workplace.

Interested in this position?

Apply directly on the company website

Apply Now

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