Czech Speaking Customer Solutions Agent - Work In Sofia - Paid Relocation

1 hour, 30 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide customer support and solutions to Czech-speaking clients via phone, email, and chat.
  • Handle customer inquiries efficiently and resolve issues to maintain high satisfaction levels.
  • Record customer interactions accurately in CRM systems.
  • Collaborate with internal teams to solve customer problems and improve the customer experience.
  • Stay informed about company products, services, and policies to provide accurate information.
  • Contribute ideas and feedback to improve customer service processes.

Requirements

  • Fluency in Czech, both written and spoken, is required.
  • Knowledge of English is beneficial.
  • Experience in customer service or a related role is preferred.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a customer-focused approach.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Willingness to relocate to Sofia with paid relocation support.
  • Adaptability and openness to working in a diverse, multicultural environment.

Benefits

  • Competitive monthly salary.
  • Monthly performance bonus.
  • Relocation package.
  • Fully paid training.
  • Health insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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