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Account Manager

3 weeks, 4 days ago
United States
Full-time
Junior
Account Manager
Customer and Technical Support
Apply Now
Mitratech

Mitratech

Mitratech specializes in automating processes through innovative solutions and services in compliance, risk management, enterprise HR, and legal operations, empowering organizations to effectively manage risks and scale for future growth.

Professional Services
1K-5K
Founded 1987
$3M raised
View All Jobs 20

Description

  • Own and grow a portfolio of accounts, with primary accountability for net revenue retention and expansion.
  • Build account plans for top customers with clear revenue targets, growth milestones, and mutual-success goals.
  • Negotiate multi-year renewals, drive annual price increases, and identify upsell and cross-sell opportunities.
  • Develop and execute a pipeline of annual sales and revenue retention targets with consistent forecasting accuracy.
  • Conduct quarterly business reviews and cadence calls focused on customer value and growth.
  • Support leadership in building and maintaining retention and new revenue forecasts.
  • Handle customer calls and inquiries promptly and courteously with a focus on resolution and customer experience.
  • Collaborate with customer-impacting departments to deliver a successful customer experience across Mitratech solutions.
  • Stay current on industry trends and the company’s competitive position.

Requirements

  • Bachelor’s degree or equivalent experience.
  • 2-4 years of sales and/or account management experience.
  • Demonstrated track record of growing accounts and exceeding retention targets.
  • Ability to initiate, establish, and nurture business relationships over the phone and in person.
  • Proven ability to identify, develop, and close upsell and cross-sell opportunities within an existing customer base.
  • Strong project management, organizational, problem-solving, and time management skills.
  • Ability to manage multiple competing priorities.
  • Ability to work independently with minimal supervision and as part of a team.
  • Highly effective communication skills with professionalism in written, verbal, and in-person settings.
  • Interest in staying current on industry trends and best practices.
  • Proficiency in MS Office and Google Office applications.
  • Ability to travel up to 10%.
  • Preferred: experience focused on net revenue retention and expansion in an existing customer portfolio.

Benefits

  • $67,000 annual base pay plus $37,500 annual sales commission plan, for $104,500 OTE.
  • 100% remote work anywhere in the US.
  • Health, dental, and vision insurance.
  • 401(k) with employer match.
  • Unlimited PTO, 11 paid holidays, and 4 annual paid global wellness days.
  • STD, LTD, and group life insurance.
  • Paid parental leave.
  • Pet insurance, FSA and HSA options, and an employee assistance program.
  • Career advancement, professional development opportunities, LinkedIn Learning, and employee recognition.

Interested in this position?

Apply directly on the company website

Apply Now

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