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Engagement Manager

1 month, 2 weeks ago
United Kingdom, Netherlands
Full-time
Senior
Business Development
Project and Program Management
Apply Now
Miro

Miro

Miro is an online, visual collaboration platform designed to unlock creativity and accelerate innovation among teams of all kinds. The platform’s infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, ...

Internet Software & Services
1K-5K
Founded 2011
$476M raised
View All Jobs 38

Description

  • Advise Sales and Customer Success on positioning Professional Services and articulating the value of services to customers.
  • Own pre-sales activities including customer discovery, solutioning, and proposal development for Professional Services.
  • Lead customer discovery workshops and pilots to define business value, delivery scope, and effort estimates.
  • Align with sales leadership on priority accounts and support the healthy growth of the services pipeline and bookings.
  • Retain and nurture client relationships after engagements to surface and act on new opportunities.
  • Navigate partner ecosystem relationships across shared accounts.
  • Develop repeatable AI-native customer solutions aligned with the Miro platform and stay current on related features.
  • Contribute to the development of professional services offerings and delivery methodologies.
  • Provide subject matter expertise to Consultants to support successful project delivery.
  • Oversee project teams during the full engagement lifecycle where needed and proactively manage delivery risks.

Requirements

  • 5+ years of consulting or service delivery experience at a SaaS or related company supporting transformation, innovation, and change initiatives with Fortune 500 clients.
  • 2+ years of experience in a pre-sales environment shaping and scoping large, complex services engagements.
  • Experience working in a client advisory role with strong written and verbal communication skills and executive-level presence.
  • Strong background in change management and the ability to navigate and lead organizational transformations.
  • Demonstrated ability to lead and manage projects with cross-functional partners and customers without direct authority.
  • Experience leveraging AI, prompt engineering, and agentic workflows to support customer solutions.
  • Familiarity with MCP and low/no-code tooling is a plus.
  • Familiarity with collaboration tooling and product/service development workflows is a plus.
  • Willingness to travel to customer sites up to 25%.
  • Highly proactive, strategic, and customer-outcome oriented.

Benefits

  • Equity compensation.
  • Wellbeing benefit.
  • WFH equipment allowance.
  • Annual Learning & Development stipend.
  • Global benefits package with location-specific benefits available.
  • Opportunity to join a diverse, collaborative team at a global company.

Interested in this position?

Apply directly on the company website

Apply Now

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