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Salesforce Administrator / Developer

2 days, 11 hours ago
Serbia, United Arab Emirates, Armenia, Georgia, Kazakhstan
Full-time
Mid Level
Salesforce Developer
Software Development
Git Salesforce Salesforce Apex Salesforce Lightning
Apply Now
Mira Developments

Mira Developments

Mira Developments specializes in luxury real estate development in Dubai and the UAE, offering exclusive, fully furnished properties that combine elegant design with high investment potential, including stylish apartments in a branded beachfront commun...

Real Estate
Founded 2023
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Description

  • Configure and optimize lead and opportunity management processes, including stages, conversion, tasks, reminders, and loss reasons.
  • Develop separate CRM workflows for direct customer inquiries and broker or agency interactions.
  • Maintain relationships among customers, brokers, opportunities, real estate projects, and units in the data model.
  • Audit and integrate communication channels and lead sources, including email, telephony, WhatsApp, websites, landing pages, advertising forms, and event registrations.
  • Enable CRM-based communication management and preserve communication history, lead-source data, UTM parameters, campaign data, and project interest.
  • Configure duplicate prevention, repeat-inquiry handling, templates, consent-aware notifications, and automated confirmations.
  • Monitor integration failures and enable reprocessing of leads and messages without creating duplicate records.
  • Implement and maintain lead assignment and reassignment rules based on project, language, source, availability, workload, and response-time targets.
  • Track assignment history, first-contact time, escalations, and reassignment activity.
  • Create reports and dashboards, maintain data quality, and provide ongoing Salesforce support and user guidance.

Requirements

  • Fluent Russian for requirements gathering, solution discussions, and employee training.
  • 3+ years of hands-on Salesforce configuration and administration experience preferred; demonstrated independent delivery is prioritized.
  • Strong knowledge of Sales Cloud and the Leads, Contacts, Accounts, Opportunities, Campaigns, Activities, and custom-object data models.
  • Experience with Salesforce Flow, validation rules, assignment rules, queues, access management, reports, and dashboards.
  • Experience integrating external systems through APIs and webhooks, including error troubleshooting, repeated-request handling, and duplicate prevention.
  • Proficiency in Apex and SOQL to read, troubleshoot, and modify logic, write tests, and work within platform limitations.
  • Experience with data imports, cleansing, bulk updates, and assessing impacts on automations and reporting.
  • Experience using sandbox environments, deploying changes, and version control for code.
  • Ability to translate business requirements into practical solutions, estimate effort, and communicate with non-technical stakeholders.
  • English proficiency for technical documentation and communication with support teams.
  • Experience in real estate development, including project, broker, agency, unit-catalog, and long-sales-cycle workflows (preferred).
  • Experience integrating WhatsApp, telephony, email, advertising lead forms, websites, registration forms, event platforms, or email marketing tools with Salesforce (preferred).
  • Experience with complex lead assignment, response-time monitoring, Lightning Web Components, integration platforms, or automation tools (preferred).
  • Salesforce Administration, Development, or Sales Cloud certifications (preferred).

Benefits

  • Professional growth and career development opportunities.
  • Dynamic, fast-growing, collaborative team.

Interested in this position?

Apply directly on the company website

Apply Now

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