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Seasonal Stationery Order Resolution Specialist - 2026

3 hours, 40 minutes ago
United States
Contract
Mid Level
Customer Support
Customer and Technical Support
CRM Salesforce
Apply Now
Minted

Minted

Minted is a design marketplace that connects customers with independent artists to create unique wedding invitations, stationery, Christmas cards, personalized gifts, and art prints, while also supporting the artistic community through design challenge...

Professional Services
251-1K
Founded 2007
$297M raised
View All Jobs 10

Description

  • Handle phone, email, live chat, and social media customer interactions with ownership and warmth.
  • Resolve custom product inquiries, fulfillment challenges, and complex customer concerns without relying on rigid scripts.
  • Use internal knowledge bases to research answers and provide accurate, elevated service.
  • Navigate CRM, order management, inventory, design-file, and other web-based systems simultaneously.
  • Document customer interactions accurately in Salesforce or other CRM platforms while following data policies.
  • Identify operational errors and platform friction, and share improvement insights with Customer Service leadership.
  • Manage availability and time effectively while meeting quality standards and communicating proactively with leadership.
  • Participate in supervisor 1:1s, live video huddles, and workflow-improvement discussions.

Requirements

  • Must reside in AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, or WI.
  • Bachelor’s degree or equivalent work experience.
  • Effective English communication skills, both written and verbal.
  • Experience serving high-end customers and fully owning complex problem resolution.
  • Experience handling inbound contact volume and working efficiently within contact queues.
  • Experience with design-related work or fulfillment, such as photo printing and design files.
  • Excellent written communication skills, including creating structured, personalized responses without canned templates.
  • Strong attention to detail, organization, and ability to context-switch across multiple systems.
  • Experience with omni-channel CRM platforms such as Salesforce or Zendesk, plus ability to learn unfamiliar technologies quickly.
  • Flexible availability for a set schedule that includes some evenings and weekends; design or technical support experience is preferred.

Benefits

  • Remote seasonal role running from September through December 2026.
  • Hourly pay of $19.19 in designated metropolitan areas or $17.62 in other eligible locations.
  • Set schedule within a customer service operation open seven days a week.
  • Small-team environment with supervisor support, live huddles, and regular one-on-one check-ins.
  • Direct visibility with Customer Service and cross-functional leadership.
  • Equal opportunity employer committed to inclusion and diversity.

Interested in this position?

Apply directly on the company website

Apply Now

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