Customer Support Coach

3 hours, 46 minutes ago
Full-time
Junior
Customer and Technical Support
Cloudbeds

Cloudbeds

Cloudbeds provides a top-rated hospitality management system for hotels and properties worldwide, offering seamless operations, revenue optimization, and online booking capabilities to enhance guest experiences and drive revenue growth.

Internet Software & Services
251-1K
Founded 2012
$248M raised

Description

  • Assist hotel customers with daily use of Cloudbeds software.
  • Resolve inquiries through phone, email, live chat, and other support channels.
  • Troubleshoot issues and make outbound calls for escalated cases.
  • Build customer relationships that support loyalty, retention, and software adoption.
  • Gather customer feedback and requirements for future software releases.
  • Create and maintain training materials and support resources.
  • Attend training sessions and stay current on system updates.
  • Collaborate with the global Customer Support team to deliver consistent customer experiences.

Requirements

  • At least 1 year of hands-on front-of-house hospitality operations experience at a hotel or resort, such as Front Desk, Night Auditor, Guest Services, Revenue Manager, or Assistant Manager.
  • Previous customer service experience is preferred.
  • Native or fluent English proficiency.
  • Native or fluent Spanish, Portuguese, French, or German proficiency.
  • Excellent communication skills and a positive attitude.
  • Strong problem-solving skills and emotional intelligence.
  • Strong learning agility and adaptability.
  • A relevant graduation course or more than 2 years of proven experience in the field.
  • Computer and systems proficiency.
  • Reliable, high-speed internet or Wi-Fi connection.
  • Current authorization to work in the position’s location without visa sponsorship.

Benefits

  • Fully remote, remote-first work environment.
  • PTO according to local labor requirements.
  • Fully paid parental leave.
  • Home office stipend based on country of residence.
  • Professional development courses through Cloudbeds University.
  • Access to manager training, upskilling, and knowledge-transfer programs.
  • Equal opportunity workplace with reasonable accommodations available throughout the hiring process.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Sales Agent

Drive Whip - Let's Make Moves 11-50 Consumer Services

Whip is hiring a remote Sales & Customer Experience Agent to manage high-volume customer interactions for its rental car platform while driving conversions, retention, and customer satisfaction.

3 hours, 31 minutes ago

Seasonal Stationery Order Resolution Specialist - 2026

Minted 251-1K Professional Services

Minted is hiring a remote seasonal Customer Service Representative from September through December 2026 to provide personalized, multi-channel support and resolve customized order issues for its design marketplace customers.

CRM Salesforce
4 hours, 16 minutes ago

Bengali Language Interpreter

DATAMARK, Inc. 1001-5000 outsourcing/offshoring

DATAMARK, IN is hiring full-time Bengali Language Interpreters to accurately facilitate communication between Bengali- and English-speaking participants during client calls, including challenging and emergency situations.

4 hours, 31 minutes ago

ECM Enrollment Specialist

Pacific Health Group 1-10 Health Care Providers & Services

Pacific Health Group is seeking a bilingual Enrollment Specialist to remotely help California residents secure and maintain Medi-Cal coverage, complete Managed Care Plan enrollment, and become ready for PHG programs.

HIPAA
4 hours, 31 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers