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Professional Services Consultant

1 month, 3 weeks ago
Costa Rica
Full-time
Senior
Implementation Consultant
Project and Program Management
CRM HubSpot LLM Salesforce
Apply Now
Mindtickle

Mindtickle

Mindtickle is a market-leading sales readiness platform that helps companies elevate team performance, achieve sales quotas, and drive revenue. With a focus on sales enablement and productivity, Mindtickle offers a comprehensive solution to prepare sal...

Internet Software & Services
251-1K
Founded 2011
$281M raised
View All Jobs 4

Description

  • Lead end-to-end program delivery across internal teams and customer stakeholders, including planning, milestone tracking, risk management, and execution quality.
  • Establish regular communication cadences to keep internal and external stakeholders aligned on progress, priorities, dependencies, and decisions.
  • Prepare and deliver structured status updates and executive-facing presentations with clear insights.
  • Own adoption outcomes across the customer lifecycle by defining usage goals and developing plans to close adoption gaps.
  • Design and facilitate onboarding and training programs for administrators and end users to build customer self-sufficiency.
  • Deliver product walkthroughs that connect new capabilities to each customer’s business objectives.
  • Recommend platform configuration, workflow, and program design changes to improve engagement and usage.
  • Lead discovery sessions with senior stakeholders to translate business needs into problem statements and best-practice solutions.
  • Collaborate with Client Partners and internal teams to shape account strategy and keep engagements focused on outcomes.

Requirements

  • 5+ years of experience in Professional Services, management consulting, or customer-facing SaaS delivery.
  • 3+ years leading cross-functional programs with enterprise B2B customers.
  • Demonstrated ability to lead executive-level discovery conversations and turn strategic priorities into actionable solutions.
  • Proven experience driving platform adoption and delivering measurable outcomes with large, complex enterprise customers.
  • Experience designing and facilitating structured training and enablement sessions, including admin onboarding and internal champion development.
  • Strong executive communication skills, both written and in person.
  • Ability to interpret usage data and platform metrics and use them to inform strategic recommendations.
  • Bachelor’s degree required.
  • Familiarity with enterprise technical environments, including system configuration, SSO, sandbox and production management, and integration workflows.
  • Working knowledge of CRM, LMS, BI, HRIS, and CI platforms and how they connect in an enterprise tech stack.
  • Ability to engage in technical conversations, interpret release documentation, and navigate architecture discussions in a non-engineering capacity.
  • Proficiency with AI-powered tools as part of everyday professional practice.
  • Experience implementing enterprise SaaS platforms, preferred.
  • Knowledge of sales enablement, sales readiness, or revenue performance platforms, preferred.
  • Hands-on experience with Salesforce, HubSpot, or comparable CRM platforms and their integration with enablement workflows, preferred.
  • Background in structured consulting methodologies or formal problem-solving frameworks, preferred.
  • Exposure to AI agent frameworks, LLM-powered tools, or AI readiness assessment methodologies, preferred.

Benefits

  • $50,000 - $60,000 a year salary range.
  • Remote work opportunity based in Costa Rica.
  • Opportunities for growth within a globally diverse organization.
  • Engaging and rewarding workplace culture.
  • Commitment to professional excellence and customer impact.
  • Equal Opportunity Employer status and compliant hiring practices.

Interested in this position?

Apply directly on the company website

Apply Now

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