Customer Support Specialist - Gujarati

2 weeks, 3 days ago
Full-time
Senior
Customer and Technical Support
Mews

Mews

Mews offers a cloud-native hospitality management system designed to automate operations, enhance revenue, and deliver exceptional guest experiences for modern hoteliers.

Consumer Services
251-1K
Founded 2012
$232M raised

Description

  • Handle complex customer cases through phone, email, chat, and video across multiple channels and territories.
  • Consult with customers to improve Mews adoption, address usage gaps, and identify efficiency opportunities.
  • Identify patterns in support cases and document actionable insights for Product, R&D, and senior support teams.
  • Use AI to analyze resolution patterns, create knowledge-base content, and develop scalable support approaches.
  • Evaluate AI-generated recommendations critically before applying them to customer situations.
  • Share effective workflows and support practices with colleagues across the team.
  • Build long-term relationships with customer and partner contacts and contribute to roundtables and customer events.

Requirements

  • Experience in a technical customer support role, preferably in SaaS or hospitality technology.
  • Strong analytical skills for resolving complex escalations and identifying root causes independently.
  • Fluency in written and spoken English and Gujarati.
  • Availability for shift work, including regular weekend and bank-holiday rotations.
  • AI Fluency Level 3, including experience redesigning support workflows with AI and critically evaluating AI outputs.
  • Experience with hotel operations is preferred.
  • Experience with Salesforce, Aircall, or comparable support tools is preferred.
  • Must be based in Arizona, Florida, Georgia, Kansas, Montana, North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, or Wisconsin.

Benefits

  • Salary of $82,000 USD.
  • Unlimited paid holiday.
  • Company share program.
  • Paid parental leave: six months for primary caregivers and two months for secondary caregivers after one year of service.
  • Annual learning budget of €300, with additional support for high performers.
  • Work-from-anywhere policy, flexible hybrid work, and limited international work flexibility.
  • Relocation options after one year of service.
  • Home-office setup budget and monthly work-from-home allowance.
  • Local benefits may include healthcare, retirement plans, team events, and additional perks.

Interested in this position?

Apply directly on the company website

Apply Now

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