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AMS Engineer

1 month ago
United Kingdom
Full-time
Mid Level
Technical Support Engineer
DevOps and Infrastructure
Confluence Java Jenkins JIRA Linux Microservices Node.js PostgreSQL REST API Shell Scripting SQL
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Methods

Methods

Methods is a top digital transformation partner for the UK public sector, delivering people-centered, safe, and future-focused solutions through innovation and collaboration.

Professional Services
251-1K
Founded 1990
View All Jobs

Description

  • Provide 2nd and 3rd line support for live and pre-production applications, operating within BAU and incident conditions
  • Own incidents from investigation through resolution and closure, including performing root cause analysis and documenting outcomes
  • Collaborate with developers and infrastructure teams to identify root causes and implement permanent fixes
  • Execute and maintain smoke tests, daily operational checks, and regular operational reports
  • Analyse logs, metrics, and monitoring data to diagnose issues and inform remediation
  • Support releases and deployments, including participating in out-of-hours activity when required
  • Work within ITIL-aligned processes (Incident, Problem, Change) and communicate clearly with stakeholders during incidents and service disruptions
  • Drive improvements to service stability, resilience, and supportability, including automation or scripting to improve operational efficiency

Requirements

  • Minimum 3 to 5 years' experience in application support / AMS / production support
  • Proven troubleshooting experience in distributed backend and microservice-based architectures (desirable)
  • Comfortable working directly on servers (Linux and Windows) to diagnose and resolve issues
  • Experience with shell scripting and/or Node.js, plus Java (debugging and OO concepts)
  • Experience with RESTful APIs, SQL/PostgreSQL, and application servers
  • Familiarity with CI/CD tooling such as Jenkins and pipelines, and tools like Confluence, Halo/ServiceNow, and Jira
  • Experience operating under pressure in live service environments and practising ITIL processes
  • Ability to work independently, learn applications quickly, and adapt in a BAU support environment (desirable)
  • Experience supporting public sector or regulated systems (desirable)
  • SC clearance is required for system access and immediate impact/rapid onboarding is expected
  • This role requires shift working: 40 hours per week across Monday–Saturday with shift patterns (08:00–16:00, 12:00–20:00, 09:00–17:00) and covering around one Saturday in every six

Benefits

  • 25 days annual leave
  • Pension Salary Exchange Scheme (4% employer contribution; 5% employee contribution)
  • Discretionary company bonus based on company and individual performance
  • Life assurance (4× base salary)
  • Private medical insurance (non-contributory) covering spouse and dependants
  • Worldwide travel insurance (non-contributory) covering spouse and dependants
  • Access to LinkedIn Learning, management development programme, and training
  • Wellness 24/7 confidential employee assistance programme and social activities (regular breakfasts, monthly events)

Interested in this position?

Apply directly on the company website

Apply Now

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