Spanish-Speaking Customer Experts for Dyson - Work Remote In Greece

1 day, 10 hours ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide expert customer support to Spanish-speaking customers across Dyson's consumer electronics product range, including vacuum cleaners, air purifiers, hair care devices, and lighting solutions.
  • Handle inbound enquiries via phone, email, and live chat while maintaining Dyson's premium brand standards.
  • Diagnose product issues, guide customers through troubleshooting, and deliver clear technical resolutions.
  • Process warranty claims, product registrations, repairs, and replacements according to company policies and industry standards.
  • Maintain accurate records of customer interactions and case resolutions in the CRM system.
  • Stay current on Dyson's product portfolio, new launches, and updates to service protocols or technical documentation.
  • Collaborate with internal teams to escalate complex cases and support service quality improvements.
  • Meet or exceed performance targets for customer satisfaction, first-contact resolution, and response times.

Requirements

  • Native or fluent Spanish language skills, spoken and written, are required.
  • Valid EU passport or EU work authorisation is mandatory.
  • Previous experience in customer service, technical support, or a related field is required.
  • Experience in the consumer electronics industry is highly advantageous.
  • Strong digital literacy and genuine interest in consumer technology are needed.
  • Familiarity with Dyson products or similar premium electronics brands is a distinct advantage.
  • Excellent written and verbal communication skills with the ability to explain technical concepts clearly to non-technical customers.
  • Ability to work independently in a remote environment and manage time effectively.
  • A positive, team-oriented attitude and commitment to delivering an excellent customer experience are required.

Benefits

  • Competitive monthly salary based on skills and experience.
  • Monthly performance bonus.
  • 2 extra salaries per year, including the 13th and 14th salary.
  • Fully paid relocation package including return flight, airport transfer, and hotel accommodation.
  • Fully paid professional training.
  • Comprehensive health insurance from day one.
  • Opportunities for career growth and progression.
  • Supportive, multicultural team environment with additional employee perks.

Interested in this position?

Apply directly on the company website

Apply Now

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