Automation & Self-Service Specialist

3 hours, 17 minutes ago
Full-time
Junior
Customer and Technical Support
Super Technologies Pvt Ltd

Super Technologies Pvt Ltd

Super Technologies is leading System integration and Product Distribution organization, engaged in providing cutting edge technology solutions.We offer an unrivalled portfolio of products that caters to research & development establishments, Defence, Aerospace, Motorsports, Industrial applications and Technical Institutions. We offer software solutions which include a wide range of electrical and mechatronic engineering applications to meet most user profiles in our niche. From mechatronics systems to power systems, from electromagnetism to electromechanics, software solutions are dedicated to increasing your productivity and helping you to improve the performance of your devices and systems. Super Technologies is run by a team of capable individuals, who developed multi dimensions from a simple trading company to a reputed authorized dealer for multinational companies. The company offers best-in-class solutions to meet all the motion needs and Aerospace applications. Our agility and focus enables us to rapidly develop innovative solutions to a wide range of aerospace and control problems. Our systems encompasses both terrestrial and space energy production applications. Widely applied for precise and rapid actuation, instrumentation and control of vibrations, mechatronic products based on smart materials meet the stringent specifications for aerospace. We are proud to supply high quality engineered products along with strong commitment to quality customer services to various Industries across India. The firm dramatically increased its market coverage and now serves nearly every industry where there is a need for high speeds, high temperature and performance under demanding operating conditions.

aviation & aerospace
1-10
Founded 2000

Description

  • Manage and continuously update chatbot content to improve accuracy, usability, and customer satisfaction.
  • Curate and maintain the FAQ knowledge base so content remains clear, up to date, and aligned with support policies.
  • Analyse chatbot and FAQ performance metrics, including usage, deflection rates, and satisfaction scores, to identify improvements.
  • Collaborate with Customer Support teams to identify recurring issues and knowledge gaps.
  • Partner with Product and Marketing teams to ensure new features, services, and policies are reflected in self-service content.
  • Test chatbot flows and FAQ entries to ensure a seamless customer experience.
  • Collect and incorporate customer feedback to continuously refine self-service content.
  • Ensure tone of voice remains consistent with brand guidelines and customer communication standards.

Requirements

  • 1+ year of experience in a similar role.
  • Strong writing and editing skills with the ability to simplify complex information.
  • Analytical mindset with the ability to interpret data and translate insights into improvements.
  • Excellent communication and collaboration skills.
  • High attention to detail, a proactive approach, and a customer-first mindset.
  • Good written and spoken English.
  • Familiarity with customer support platforms such as Zendesk, Intercom, Freshdesk, or similar.
  • Preferred experience building chatbot flows rather than only managing FAQ content.

Benefits

  • Medical / Health Insurance.
  • Open Annual Leave.
  • Employee Assistance Program.
  • Training & Learning Development.
  • Additional benefits vary by country and will be shared during the hiring process.

Interested in this position?

Apply directly on the company website

Apply Now

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