Licensed Insurance Customer Service Representative (P&C)

3 hours, 15 minutes ago
Full-time
Junior
Customer and Technical Support
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Assist policyholders with policy changes, endorsements, renewals, cancellations, and other servicing requests.
  • Respond to customer inquiries accurately and professionally by phone and email.
  • Prepare insurance quotes for new and existing customers.
  • Explain coverage options, policy details, and renewal information to clients and prospects.
  • Follow up on quotes, renewals, and outstanding customer requests.
  • Communicate with insurance carriers regarding underwriting requirements, policy changes, and coverage questions.
  • Maintain accurate documentation and records in the agency management system.
  • Process policy documentation and client requests efficiently.
  • Collaborate with internal agency teams to provide seamless customer support.
  • Ensure servicing activities comply with agency procedures and insurance regulations.

Requirements

  • Active U.S. Property & Casualty (P&C) insurance license, resident or non-resident.
  • Minimum 1 year of Property & Casualty insurance experience with an insurance agency or carrier.
  • Experience in Personal Lines, Commercial Lines, or both.
  • Comfort with handling inbound and outbound calls with policyholders, prospects, and insurance carriers.
  • Excellent verbal and written English communication skills.
  • Strong organizational skills and attention to detail.
  • Ability to work during U.S. business hours.
  • Must be located outside of the United States.
  • Reliable high-speed internet connection and a dedicated home office.
  • Experience using agency management systems such as Applied Epic, AMS360, HawkSoft, EZLynx, QQCatalyst, Vertafore, or similar platforms (preferred).
  • Experience supporting both Personal Lines and Commercial Lines (preferred).
  • Familiarity with major U.S. insurance carriers (preferred).
  • Previous remote experience with a U.S.-based insurance agency (preferred).
  • Experience supporting multiple insurance producers or agency teams (preferred).

Benefits

  • Full-time remote position.
  • Client assistance with obtaining additional state insurance licenses if required.
  • Opportunity to work with U.S.-based insurance agencies and agency teams.
  • Spark Hire intro video process as part of a streamlined application experience.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

German-Speaking Customer Experts for a Tech Leader - Work Remote In Greece

Mercier Consultancy Professional Services

Mercier Consultancy Group is hiring a German-Speaking Customer Expert in Greece to provide remote support for a globally recognised consumer electronics leader and help customers with product and technical issues.

CRM
3 hours ago

Client Success Agent (Customer Support) - Remote

The Credit Pros 51-250 Diversified Financial Services

The Credit Pros is hiring a full-time remote Client Service Representative to support customers with account, billing, and service issues while helping drive retention and revenue growth.

Salesforce Zoho CRM
3 hours ago

German Customer Care for Mercedes (Remote) | Work and Live in Greece

Mercier Consultancy Professional Services

Mercier Consultancy is hiring a German-speaking Customer Care representative in Greece to provide customer support for Mercedes through a digital solutions and customer service provider.

CRM
3 hours, 15 minutes ago

Dutch Speaking Customer Support Agent - 1650 Base Salary - Work Remote In Greece

Mercier Consultancy Professional Services

Mercier Consultancy Group is hiring a remote Dutch Speaking Customer Support Agent in Greece to provide multilingual customer service for Dutch-speaking clients across support channels.

3 hours, 15 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers