Italian-Speaking Cybersecurity Customer Experts - Work In Greece

1 hour, 20 minutes ago
Full-time
Junior
Cybersecurity
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide cybersecurity customer support to Italian-speaking clients via phone, email, and chat.
  • Diagnose and resolve security-related issues efficiently.
  • Advise customers on cybersecurity best practices and the effective use of security solutions.
  • Maintain accurate records of customer interactions and technical issues in CRM systems.
  • Escalate complex problems to internal teams and help drive resolution.
  • Stay current with the latest cybersecurity developments to deliver informed support.

Requirements

  • Fluency in Italian, both written and spoken, is required.
  • Proficiency in English is a plus.
  • Previous experience in customer support or a similar role, preferably in cybersecurity or IT security.
  • Strong understanding of cybersecurity concepts and technologies.
  • Excellent communication skills and strong analytical ability.
  • Ability to multitask and work under pressure in a fast-paced environment.
  • Experience with CRM tools and customer support software.
  • Passion for cybersecurity and a willingness to continuously learn and adapt.

Benefits

  • Competitive monthly salary.
  • Fully paid training.
  • Fully paid relocation package.
  • Monthly performance bonus.
  • Health insurance.
  • 2 extra salaries per year.
  • Additional perks and benefits not specified.

Interested in this position?

Apply directly on the company website

Apply Now

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