German Speaking Player Support Specialist for Riot Games Account - Work In Sofia

2 weeks, 4 days ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide high-quality player support in German through email and chat.
  • Assist players with account management, technical issues, and game-related questions.
  • Resolve player concerns efficiently to support customer satisfaction and retention.
  • Document player interactions accurately to support continuous service improvement.
  • Collaborate with internal teams to share player feedback and improve the gaming experience.
  • Stay informed about Riot Games titles and industry trends to provide knowledgeable assistance.

Requirements

  • Fluency in German, both spoken and written, is required.
  • Proficiency in English is a plus.
  • Previous experience in customer support or player support is advantageous.
  • Strong understanding of gaming culture and familiarity with Riot Games titles.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Ability to troubleshoot technical issues and provide effective solutions.
  • Willingness to work in Sofia, Bulgaria.

Benefits

  • Competitive monthly salary.
  • Fully paid relocation package.
  • Monthly performance bonus.
  • €1,500 signing bonus.
  • Fully paid training.
  • Health insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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