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Customer Service Agent (German Speaking) - Freelance / Part-Time - Remote

23 hours, 23 minutes ago
United Kingdom, South Africa
Contract
Junior
Customer Support
Customer and Technical Support
CRM E-commerce
Apply Now
Pickle

Pickle

Pickle provides administrative and operational support tailored for executives and teams, focusing on enhancing productivity and managing growth in modern remote and hybrid work environments.

Professional Services
View All Jobs 2

Description

  • Respond to customer enquiries via phone, email, live chat, and support tickets.
  • Provide professional, friendly, and efficient customer support in German and English.
  • Resolve customer issues while maintaining a positive customer experience.
  • Support customers throughout their buying, selling, and account management journeys.
  • Investigate and escalate complex issues when required.
  • Maintain accurate records of customer interactions in internal systems.
  • Meet agreed service levels and quality standards.
  • Collaborate with internal teams to resolve customer enquiries smoothly.
  • Identify opportunities to improve customer processes and experiences.
  • Act as a brand ambassador in every customer interaction.

Requirements

  • Native-level or fluent German, written and spoken.
  • Strong English communication skills.
  • Previous experience in customer service, customer support, contact centres, help desks, or client services.
  • Comfortable handling inbound and outbound calls.
  • Experience managing email and ticket-based support.
  • Confident using CRM and customer support systems.
  • Excellent problem-solving skills and strong attention to detail.
  • Ability to work independently in a remote environment.
  • High levels of empathy, professionalism, and patience.
  • Reliable internet connection and a suitable home-office setup.
  • Experience supporting European customers (desirable).
  • Experience within e-commerce, online marketplaces, retail, or technology businesses (desirable).
  • Interest in photography, videography, creative technology, or specialist equipment markets (desirable).
  • Experience working in multilingual or international environments (desirable).

Benefits

  • Freelance / independent contractor engagement.
  • Part-time schedule.
  • Fully remote, remote-first working arrangement.
  • Flexible working arrangement.
  • Ongoing contract opportunity.
  • Opportunity to work with an internationally recognised and rapidly growing business.
  • Collaborative and supportive culture.
  • Chance to support customers across multiple European markets.

Interested in this position?

Apply directly on the company website

Apply Now

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