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Member Support Associate Temp Bilingual (English/Spanish)

1 month ago
United States
Contract
Junior
Customer Support
Customer and Technical Support
Apply Now
Twin Health

Twin Health

Twin Health utilizes patented AI-driven technology and a clinical care team to help employees and health plan members prevent and reverse chronic metabolic diseases, offering personalized recommendations and smart devices to enhance their overall healt...

Pharmaceuticals
251-1K
Founded 2018
$184M raised
View All Jobs 6

Description

  • Conduct Sensor Activation visits with new members and ensure required sensors connect successfully.
  • Support a continuous schedule of member-facing visits throughout the day with consistency and quality.
  • Engage with members by video, phone, and chat to provide real-time support in a queue-based environment.
  • Troubleshoot technical issues efficiently while delivering empathetic member experiences.
  • Document interactions accurately and in real time across internal systems.
  • Manage and resolve support cases within a ticketing system.
  • Prioritize and triage inbound inquiries based on urgency and impact.
  • Meet Service Level Agreements and performance metrics, including first response time, resolution rate, and customer satisfaction.
  • Collaborate with cross-functional teams to escalate and resolve complex issues.
  • Maintain strong attention to detail while multitasking across systems, tools, and workflows.

Requirements

  • Completed a post-secondary program.
  • 2+ years of experience in customer-facing roles.
  • Experience in a high-volume, queue-based contact center or similar environment.
  • Ability to handle back-to-back interactions across phone, video, and chat.
  • Clear, confident communication and strong interpersonal skills.
  • Ability to troubleshoot technical issues in real time while meeting SLAs.
  • Strong organizational, prioritization, and time management skills in a metrics-driven workflow.
  • Ability to balance efficiency with empathy and handle challenging conversations professionally.
  • English fluency; Spanish fluency preferred.
  • Healthcare experience preferred.
  • Measurable track record of member satisfaction and understanding of NPS.
  • This is a temp-to-hire role with the opportunity to move into a permanent position after 90 days.
  • Schedule availability for Tuesday-Saturday, 10:30am-7pm CST.

Benefits

  • Hourly pay of $21.00-$24.00.
  • Opportunity for equity participation.
  • Unlimited vacation with manager approval.
  • 16 weeks of 100% paid parental leave for delivering parents and 8 weeks for non-delivering parents.
  • 100% employer-sponsored healthcare, dental, and vision for employees, with 80% coverage for family members.
  • Health Savings Account and Flexible Spending Account options.
  • 401(k) retirement savings plan.
  • Remote-friendly work environment with flexibility and cross-functional collaboration opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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