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Court Support Specialist

23 hours, 8 minutes ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
ABC Legal Services

ABC Legal Services

ABC Legal Services is the nation's leading service of process and court filing company, providing fast, accurate, and compliant service of process and e-filing in the U.S. and 75 countries globally. With a focus on technology and efficiency, ABC Legal ...

Specialized Consumer Services
251-1K
Founded 1974
View All Jobs 50

Description

  • Reach out to courts regarding individual orders and general status updates, and resolve issues related to existing orders.
  • Communicate professionally with court personnel, attorneys, customers, and process servers via phone, email, chat, and other channels.
  • Process documents, add notes and updates, and complete data entry tasks in the internal Skye application with high accuracy.
  • Manage inbound and outbound phone calls to assist courts and customers with questions and requests.
  • Relay updated information from courts to process servers and customers as appropriate.
  • Collaborate with team members to identify root causes and process inefficiencies in the court filing workflow.
  • Navigate court dockets and websites to locate case document information, download documents, and import them into internal systems.
  • Perform other job-related duties as assigned.

Requirements

  • High school diploma or GED is required.
  • 1+ years of customer support, call center, retail, or other customer-facing service experience is preferred.
  • Legal experience is preferred.
  • Strong written and verbal communication skills.
  • Comfort working and communicating effectively in a remote environment.
  • Experience using Microsoft Office tools such as Outlook, Teams, Excel, and Word, as well as online faxing tools.
  • Experience with document manipulation, including PDFs.
  • Ability to perform repetitive data-entry tasks with accuracy.
  • Ability to read, write, and speak English.
  • Quick learner who is willing to learn and grow.

Benefits

  • Health, dental, and vision insurance.
  • 401(k) with company matching.
  • Paid time off.
  • 7 paid company holidays.
  • 4 floating holidays per year.
  • Life insurance and AD&D insurance.
  • Long-term disability coverage.
  • Health Care Reimbursement Flexible Spending Account and Dependent Care Flexible Spending Account.
  • Employee Assistance Program (EAP).
  • Pet insurance.
  • Full-time schedule, Monday through Friday.
  • Remote position based in Montana.
  • Pay range of $15.00 per hour.

Interested in this position?

Apply directly on the company website

Apply Now

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