German Speaking Microsoft Customer Experts - Work In Athens, Greece

40 minutes ago
Full-time
Mid Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide technical support for Microsoft software and enterprise cloud solutions.
  • Act as the primary contact for German-speaking enterprise clients.
  • Troubleshoot complex IT infrastructure issues while meeting service-level agreements.
  • Advise clients on Microsoft best practices and digital transformation.
  • Document cases, resolutions, and client interactions in the CRM.
  • Collaborate with international teams on high-priority technical escalations.
  • Keep current with Microsoft software releases and security protocols.

Requirements

  • Native or fluent German, spoken and written.
  • Valid EU passport or work permit.
  • Strong interest in technology and the IT industry.
  • Excellent communication skills for explaining complex technical solutions.
  • Prior experience in technical support, customer success, or an IT helpdesk environment is advantageous.
  • Strong problem-solving skills and ability to work in a fast-paced, client-focused setting.

Benefits

  • Competitive monthly salary.
  • 13th and 14th salaries.
  • Fully paid training on Microsoft technologies.
  • Comprehensive health insurance.
  • Fully paid relocation package, including flights, airport transfer, and initial hotel accommodation.
  • Monthly performance bonus linked to service quality.
  • Career development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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