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Support Engineer – Tier 1 (Salesforce Certified)

4 weeks, 1 day ago
United States
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
CSS HTML JavaScript JIRA OAuth Postman Salesforce SAML
Apply Now
Litify

Litify

Litify is a transformative legal operating platform that streamlines workflows, automates processes, and improves performance for law firms and legal teams. #BreakLegalSilos

Specialized Consumer Services
51-250
Founded 2016
$59M raised
View All Jobs 4

Description

  • Work directly with customers to resolve complex Salesforce and Litify issues and answer technical questions.
  • Debug issues and distinguish between configuration problems, product bugs, and Salesforce platform bugs.
  • Reproduce issues in Salesforce sandboxes and demo orgs.
  • Identify potential product bugs and escalate complete issue details to Tier 2 Support.
  • Collaborate with Customer Success Managers on solutions and next steps.
  • Make basic configuration changes in Salesforce, including permissions, records, and automations.
  • Support special projects such as beta product support.
  • Develop knowledge base articles and video walkthroughs for the Litify Community.
  • Contribute to a collaborative, continuously improving, and positive support culture.

Requirements

  • 1-3 years of technical customer-facing experience, preferably in SaaS.
  • 1-3 years of experience working in Salesforce, with Salesforce certifications such as ADM-201.
  • Experience working with a ticketing system, preferably Atlassian Jira and Service Cloud.
  • Excellent judgment, analytical thinking, and attention to detail.
  • Strong time management, organizational, verbal, and written communication skills.
  • Ability to explain technical information to non-technical audiences.
  • Strong cross-functional collaboration and relationship-building skills.
  • Ability to work in a fast-paced, constantly changing environment.
  • Bachelor’s degree from an accredited university is preferred.
  • Familiarity with APIs, advanced Salesforce tools, web debugging tools, HTML/CSS/JS, and SSO technologies is preferred.

Benefits

  • Fully remote work, except for NYC/NJ employees who follow a hybrid schedule in the Manhattan office 6 days per month.
  • Estimated base salary of $75,000-$80,000.
  • Potential bonus opportunity.
  • Benefits package offered.
  • Competitive pay philosophy with room for salary adjustment based on experience and qualifications.

Interested in this position?

Apply directly on the company website

Apply Now

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