Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

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German Speaking iRobot Support Specialist - Work In Sofia - Paid Relocation

1 hour, 26 minutes ago

Bulgaria

Full-time

Junior

Technical Support Engineer

Customer and Technical Support

CRM

Apply Now

Mercier Consultancy

Professional Services

View All Jobs 55

Description

Respond promptly to customer inquiries in German via phone, email, and chat.
Provide technical support and troubleshooting for iRobot products.
Guide customers through setup, usage, and maintenance procedures.
Document customer interactions and solutions accurately.
Collaborate with relevant departments to escalate and resolve complex technical issues.
Stay updated on product developments and support resources to provide accurate information.
Serve as the primary point of contact for customers seeking assistance with their iRobot devices.

Requirements

Fluency in German, both spoken and written, is essential.
English proficiency is a plus.
Experience in technical support or customer service, preferably with consumer electronics.
Strong problem-solving skills and technical aptitude.
Excellent communication and interpersonal skills with a customer-focused mindset.
Ability to multitask and work effectively in a fast-paced environment.
Proficiency with CRM and support ticketing systems.
Willingness to relocate to Sofia with paid relocation assistance provided.

Benefits

Competitive monthly salary.
Fully paid relocation package.
Monthly performance bonus.
€1,500 signing bonus.
Fully paid training.
Health insurance.

Interested in this position?

Apply directly on the company website

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