German speaking Customer Experts for Dyson - Work Remote In Greece

11 hours, 4 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Deliver premium customer support to German-speaking Dyson customers via phone, email, and live chat.
  • Provide product guidance and troubleshooting for Dyson’s consumer electronics range, including vacuums, air purifiers, hair care devices, and lighting solutions.
  • Handle customer questions about product usage, technical specifications, warranties, and after-sales support.
  • Process orders, returns, exchanges, and complaints while prioritizing customer satisfaction.
  • Maintain accurate records of customer interactions in internal CRM systems.
  • Collaborate with internal teams and escalate complex technical issues when needed.
  • Stay current on Dyson product launches, firmware updates, and innovations.
  • Meet and exceed individual and team KPIs consistently.

Requirements

  • Native or fluent German language proficiency, spoken and written.
  • Valid EU passport or legal right to work within the European Union.
  • Genuine interest in consumer electronics and technology.
  • Previous experience in customer service, technical support, or a client-facing role is highly advantageous.
  • Experience in the consumer electronics or technology sector is highly advantageous.
  • Strong communication and interpersonal skills with a professional, solution-oriented approach.
  • Proficiency with computers, CRM platforms, and digital communication tools.
  • Ability to work independently in a remote environment within Greece.
  • Positive, team-oriented attitude with motivation to meet performance targets.

Benefits

  • Competitive monthly salary.
  • Fully paid training programme.
  • Comprehensive health insurance.
  • Fully paid relocation package including round-trip flight, private transfer, and hotel accommodation.
  • Monthly performance bonus.
  • Two extra salaries per year (13th and 14th salary).
  • Ongoing career development and growth opportunities.
  • Supportive multicultural team environment.

Interested in this position?

Apply directly on the company website

Apply Now

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