French-Speaking Customer Experts For Automotive - Work Remote In Greece

1 day, 10 hours ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Deliver customer support in fluent French for inquiries about automotive products, vehicle services, warranties, and aftersales care.
  • Provide accurate information on automotive features, specifications, maintenance schedules, and dealer network referrals.
  • Handle inbound and outbound communication via phone, email, and live chat.
  • Diagnose and resolve issues related to vehicles, spare parts, roadside assistance, and service bookings, escalating complex cases when needed.
  • Log customer interactions, case details, and resolutions accurately in the CRM system.
  • Collaborate with internal teams and automotive service partners to resolve open cases promptly.
  • Identify opportunities to improve the customer journey and contribute feedback to continuous improvement efforts.
  • Stay current on automotive industry developments, product updates, and brand communications to support customers effectively.

Requirements

  • Native or fluent French language skills, both spoken and written, are mandatory.
  • Valid EU passport or work authorization permitting employment in Greece.
  • Previous experience in customer service, technical support, or a client-facing role is highly desirable.
  • Experience in the automotive industry is a significant advantage.
  • Strong communication skills with a professional, empathetic, and solution-oriented approach.
  • Comfort with CRM platforms, digital ticketing systems, and standard office software.
  • Genuine interest in the automotive sector with the ability to quickly learn and communicate technical product knowledge.
  • Self-motivated and reliable, with the discipline to work effectively in a remote environment and meet performance targets.

Benefits

  • Competitive monthly salary based on skills and experience.
  • Monthly performance bonus.
  • Two extra salaries per year, including a 13th and 14th salary.
  • Fully paid relocation package including return flight, airport transfer, and hotel accommodation.
  • Fully paid professional training tailored to the automotive industry.
  • Comprehensive health insurance.
  • Stable, long-term employment with a globally recognised organisation.

Interested in this position?

Apply directly on the company website

Apply Now

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