Flemish Speaking Customer Agent For Eneco - Work Remote In Greece

3 hours, 53 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide customer support in Flemish via phone, email, and chat from a remote location.
  • Assist customers with account management, billing questions, service requests, and other energy-related inquiries.
  • Resolve customer complaints and issues to maintain high satisfaction levels.
  • Maintain accurate and up-to-date records of customer interactions in CRM systems.
  • Collaborate with internal teams to improve customer service processes.
  • Stay informed about Eneco’s products, services, and industry trends.

Requirements

  • Fluency in Flemish, written and spoken, is required.
  • English proficiency is a plus.
  • Previous experience in customer service, preferably in the energy or utilities sector.
  • Excellent communication skills with a strong customer-oriented approach.
  • Ability to work independently in a remote setting with self-discipline and motivation.
  • Proficiency in CRM software, digital communication platforms, and other relevant technology.
  • Reliable internet connection and a suitable remote workspace.
  • Strong problem-solving skills and ability to manage multiple tasks in a fast-paced environment.

Benefits

  • Competitive monthly salary.
  • Fully paid training.
  • Fully paid relocation package.
  • Monthly performance bonus.
  • Health insurance.
  • 2 extra salaries per year.

Interested in this position?

Apply directly on the company website

Apply Now

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